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HP Customer Support - Knowledge Base

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HP Laserjet Enterprise M631-M633, HP LaserJet Managed E62555-E62575, E62655-E62675 - Clear paper jams in the right door and fuser area - 13.B9, 13.B2, 13.FF

Clear paper jams in the right door and fuser area - 13.B9, 13.B2, 13.FF

Use the following procedure to clear paper jams in the right door, duplexer, and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <cover or door>
  • 13.B9.XX Jam in Fuser
  • 13.FF.EE Door Open Jam
  caution:
The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
  1. Open the right door.
    Figure : Open the right door
  2. Remove any jammed paper.
    Figure : Remove the jammed paper
  3. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer.
      caution:
    The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
    Figure : Remove the fuser
  4. Remove any jammed paper from the fuser opening.
    Figure : Remove any jammed paper
  5. Reinstall the fuser.
    Figure : Reinstall the fuser
  6. Close the right door.
    Figure : Close the right door

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Country/Region: Flag Romania

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