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HP Pavilion 14-Al000, 14-Al100 15-Au100, 15-Au500, 15-Bc000, 17-Ab000, and OMEN 15-Ax000, 15-Ax100,17-W000, 17-W100 Laptop PCs - Abnormal Sound Is Heard From Computer Speakers

An abnormal sound is heard coming from the PC speakers. A "Poof" or "Puff" sound is heard while playing media.
The information in this document applies to the following:
Computers:
  • HP Pavilion 14-al000 Notebook PC series
  • HP Pavilion 14-al100 Notebook PC
  • HP Pavilion 15-au000 Notebook PC series
  • HP Pavilion 15-au000 Notebook PC series (Touch)
  • HP Pavilion 15-au100 Notebook PC
  • HP Pavilion 15-au500 Notebook PC series
  • HP Pavilion 15-bc000 Notebook PC series
  • HP Pavilion 15-bc000 Notebook PC series (Touch)
  • HP Pavilion 17-ab000 Notebook PC series
  • HP Pavilion 17-ab000 Notebook PC series (Touch)
  • OMEN by HP 15-ax000 Laptop PC
  • OMEN by HP 15-ax100 Laptop PC
  • OMEN by HP 17-w000 Laptop PC
  • OMEN by HP 17-w100 Laptop PC
Operating Systems:
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Home (64-bit)
To resolve this issue, download and install the SoftPaq to update the audio driver:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek High-Definition (HD) Audio Driver
Version: 6.0.1.7930
Revision: D
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

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