hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Spectre 12-A000 X2 Detachable PCs - Intel RealSense Calibrator Apps Do Not Start After Upgrade to Windows 10 Anniversary Update

The Intel RealSense RGB Camera Calibrator and RealSense Camera Calibrator apps do not start. This occurs after the OS is upgraded to the Windows 10 Anniversary update.
The following error is displayed when an attempt is made to start the software:
Unable to load DSAPI - Expected 1.16.17.1, found 1.16.18.1
The information in this document applies to the following:
Software:
  • Intel RealSense Camera Calibrator - Version 1.0.7 or prior
  • Intel RealSense RGB Camera Calibrator - Version 1.0.5 or prior
Computers:
  • HP Spectre 12-A000 X2 Detachable PC
  • HP Spectre 12-A000 X2 Detachable PC (with DataPass)
Operating System:
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
To resolve this issue, download and install the following SoftPaqs to update the drivers:
SoftPaq Description
Release Notes
Download SoftPaq
Intel RealSense RGB Camera Calibrator
Version: 1.0.7
Revision: A
SoftPaq Description
Release Notes
Download SoftPaq
Intel RealSense Camera Calibrator
Version: 1.0.8
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Romania

hp-detect-load-my-device-portlet

Actions
Loading...