HP LaserJet Enterprise 700 MFP M725 - 13.B2.A2, 13.B2.D2, 13.B2.D3, 13.A4, 13.A5 jam error in tray 2, tray 3, tray 4, or tray 5

Use the following procedure to check for paper in all possible jam locations related to Tray 2, Tray 3, or the 500-sheet trays. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B2.A Jam in top cover
• 13.B2.D2 Jam in top cover area
• 13.B2.D3 Jam in top cover area
• 13.A4.D4 Jam in tray 4
• 13.A4.FF Jam in tray 4
• 13.A5.D5 Jam in tray 5
• 13.A5.FF Jam in tray 5

note:

The following procedure shows Tray 2. The method to clear a paper jam in Trays 3, 4, and 5 is the same.

1. Open the right-side access door. If the jammed page is visible, gently pull it out of the printer.
   Figure : Open the right-side access door and remove jammed paper

   
2. If you were not able to clear the jam by using the right-side access door, slide the tray out of the printer.
   Figure : Open and remove the tray from the printer

   
3. Remove any damaged paper from the tray.
   Figure : Remove damaged paper from the tray

   
4. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the printer.

   note:

   Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area.

   Figure : Slowly pull the paper from the feed area

   
5. Reinsert the tray into the printer and close it.

   note:

   Before reinserting the tray in the printer, make sure the paper is flat in the tray at all four corners and below the tabs on the paper guides.

   Figure : Reinsert and close the tray

   
6. Close the right-side access door.
   Figure : Close the right-side access door