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HP LaserJet Pro, Ultra M203-M206 Printers - Paper Jam Error

This document is for HP LaserJet Pro M203d, M203dn, M203dw, and LaserJet Ultra M206dn printers.
During printing the printer stops feeding pages, and the Attention light on the control panel blinks. One of the following messages might display on the computer screen:
  • Printer paper jam
  • Paper Jam in Fuser
  • Paper Jam in Output Tray
  • Paper Jam in Duplexer
  • Paper Jam in Tray
Find and clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper.
Step 1: Look for jammed paper
Confirm any error messages that display, and then use one of the following sections to find and clear any paper that might be stuck in the area of the printer indicated by the message. If the error message does not indicate a specific area, or no error message displays, use all of the following sections to clear jammed paper from the printer.
If you have removed all jammed paper from the printer and the error persists, continue to the next step to reset the printer.
Step 2: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Step 3: Try to print again
Try to print again to make sure the hardware functions correctly. If the problem persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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