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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP LaserJet Pro M501 - Clear paper jams in the toner-cartridge area

Clear paper jams in the toner-cartridge area
Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an error message that assists in clearing the jam.
  1. Press the top-cover-release button on the left side of the printer.
    Figure : Press the release button
  2. Open the front door.
    Figure : Open the front door
  3. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
    Figure : Remove the jammed paper
  5. Reinsert the toner cartridge.
    Figure : Install the toner cartridge
  6. Close the front door.
    Figure : Close the front door

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Support Forum

Support Forum

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Country/Region: Flag Romania

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