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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04947524

Version: 1

Advisory: HP Z240 Workstation - Certain Windows 7 OS Media May Cause USB Keyboard and Mouse To Not Function

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jan-2016

Last updated : 21-Jan-2016

DESCRIPTION
Z240 needs the below Win7 OSDVD part numbers to recover the system. A small number of systems shipped from the factory could contain old Windows 7 OSDVD media that cause USB keyboard and mouse to not function after installation is completed.
Our Recovery Media vendor that sends out the OSDVD is also impacted and should have the correct media by January 18th, 2016.
PS2 keyboard and mice will not be impacted.
The following list are the OSDVD part numbers that needs to be used to correct this issue:
W7 Pro 64bit
650434-254
650434-374
650434-DN4
650434-AB4
650434-AA4
650435-A24
650434-A24
650434-K24
Any earlier part number (ex: 650434-xx3) will have this issue.
Symptoms:
Attempting to install the OS, using the impacted (650434-xx3) Windows 7 OS media, the USB keyboard and mouse will not function.

SCOPE
Information in this document applies to the following:
Systems:
  • HP Z240 Small Form Factor Workstation
  • HP Z240 Small Form Factor Workstation (ENERGY STAR)
  • HP Z240 Tower Workstation
  • HP Z240 Tower Workstation (ENERGY STAR)
Operating Systems:
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve the issue there are two suggested paths:
1. Call into support to ask for the fixed OSDVD media that will be available on January 18th, 2016.
2. Use a PS2 keyboard and mouse to install the image from the OSDVD, if these are available. After the USB drivers are installed from the DRVDVD, all USB ports and devices will be working as expected.

Hardware platforms affected : HP Z240 Small Form Factor Workstation, HP Z240 Small Form Factor Workstation (ENERGY STAR), HP Z240 Tower Workstation, HP Z240 Tower Workstation (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04947524

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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