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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04905958

Version: 1

HP Pro Tablet 608 G1 PCs - New Tablet Exhibits a Black Screen Without a Back-Light When First Powered On

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 30-Nov-2015

Last updated : 30-Nov-2015

DESCRIPTION
A new tablet exhibits a black screen when first powered on, although a vibration still occurs when the power button is pressed. The tablet does not display the desktop without being connected to the AC adapter.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro Tablet 608 G1
Operating Systems:
  • Microsoft Windows 10 for IoT (64-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
RESOLUTION
To resolve this issue, refer to the following steps:
  1. Connect the AC adapter to the tablet if the adapter is not connected already.
  2. Press and hold the power button for at least 10 seconds to force the tablet to power off.
  3. Press the power button again to restart the computer.
    The tablet powers on normally.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04905958

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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