HP Business Notebook and Mobile Workstation PCs - Installing Windows 10

• Make sure to back up your important files.

    caution:

  You should always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.

• HP provides installation instructions, compatible software, and updated drivers for most computers sold after August 2013.
• HP supports Windows 10 and Windows 8 in UEFI mode on all commercial and mobile workstation notebooks.
• HP recommends installing, and only provides drivers for, the 64-bit version of Windows 10 for personal workstation computers.
  • For the best Windows 10 experience, HP recommends that Windows 10 be installed to a GPT formatted disk for UEFI boot.
  • Personal Workstation computers with an MBR partitioned disk should perform a clean install of Windows 10. A clean installation (Keep Nothing) erases all files on the hard drive and removes any hard drive partitions before installing Windows 10. Clean installation instructions are provided later in this document.
• If you purchased your computer prior to August 2013, HP has not tested or developed drivers for your computer model. Some features might not work, or the installation might not be successful.
• With Windows 10 installed you automatically receive updates and security fixes from Microsoft. You cannot opt out of this service.
• Not all Windows 10 features are available on all computers, and your particular experience with Windows 10 is determined by the capabilities of your computer.
• Apps are sold separately.
• Software designed for Windows 8.1, or earlier operating systems, might not work after installing Windows 10.
• If you installed third-party software after purchasing your HP computer, you should verify that it is supported in Windows 10 by contacting the software vendor.
• Some graphics hardware does not support the new WDDM 2.0 driver design. While the graphics should work on Windows 10, the computer does not benefit from the performance improvements available to graphics that support WDDM 2.0.
• You might not be able to view DVD movies after installing Windows 10. If you currently use a DVD codec to play DVD movies, such as the encoder that comes with Windows 7 Professional, this encoder might not be available in Windows 10. To continue to play DVDs after you install Windows 10, install a new media player app from the Windows Store (in English) or another trusted source.
• Windows Media Center does not work after installing Windows 10. It is removed during the installation and cannot be installed afterwards.
• For computers with available storage of 128 GB or less, the installation might require you to provide a USB hard drive (32 GB or larger). HP does not recommend using an SD card.
• SD card slots might not work after installing Windows 10. For this reason it is recommended to use only USB or microUSB external storage, not an SD card, as Windows 10 installation media.
• Microsoft includes a free voice recorder app in Windows 10 to record your interviews, classes, business meetings, and voice notes. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver.
• Face authentication requires specific hardware such as an infrared (IR) camera. If the computer does not have this hardware installed, the option to set up face authentication in the Settings app is not available.
• Fingerprint authentication can be set up in the Settings app for computers that have swipe or scan fingerprint readers. If the option to set up fingerprint reader in the Settings app is not available, you might need to upgrade the security software on your computer. In Windows 10, download and install the latest HP SimplePass or Digital Persona software. If you are using security software from another manufacturer, check with the manufacturer of that software.
• The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. Cortana might not be available in all countries/regions.
• In Windows 10, Wireless Display (Miracast) might not connect to an external display or might lose connection. Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available.
• Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. You should only use HP Recovery Manager to restore the factory image, or Go Back to return to Windows 8.1. After Go Back expires, use HP Recovery Manager and re-install Windows 10 if a recovery is needed.
• Multi-finger Precision Touchpad, a new Windows 10 feature, provides high-precision pointer input and new gesture functionality. Your computer does not support the hardware requirement for Multi-finger Precision Touchpad. This feature requires specific hardware to function in Windows 10. In Windows 10 your touchpad will still work properly.
• Computers configured with Intel Broadwell (Intel Core i3-5xxx, Core i5-5xxx, Core i7-5xxx; Pentium 38xx, Celeron 37xx/32xx) or Haswell (Intel Core i3-4xxx, i5-4xxx, i7-4xxx; Pentium 35xx, Celeron 29xx) processors and 32-bit versions of Windows 8.1 are not capable of installing Windows 10 32-bit using the Windows Upgrade tool. To install Windows 10 64-bit, purchase Windows 10 64-bit from Microsoft and perform a clean install of Windows 10 64-bit from the Microsoft download site. In some cases HP might not provide compatible software and updated drivers for your model.
• Some computers with IDT audio controllers might not have full functionality after installing Windows 10. The Windows 10 driver provides audio for the computer, but some features do not work.
• On 2-in-1, x360 and convertible notebooks, the continuum feature in Windows 10 might not automatically detect when the computer is in tablet or desktop mode. You can manually switch between modes in the action center.

1. Click Start , and then click Settings .
2. Click Accounts.
3. Select Sign-in options.
4. Under Windows Hello, options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature.

1. Connect to the Internet if your computer is not already connected.
2. Install the latest updates from Windows Update.
3. Sign in to the Windows Store and update any Windows apps.
4. Install HP Support Assistant. HP Support Assistant scans your computer and automatically detects and installs the latest software drivers available from HP. Go to HP Support Assistant to download and install HP Support Assistant for Windows 10.
5. Install updated video drivers. For the best possible viewing experience, download and install the latest graphics drivers for your computer. Go to HP Customer Support, select Software and Drivers, and enter your computer model number. Download and install the Windows 10 video drivers for your computer.
6. Install updated audio drivers. Audio from your speakers and headphones should work properly after Windows 10 is installed, but you should install the latest HP audio drivers to get the most from your audio system.
7. Install updated touchpad drivers. The touchpad should work properly after Windows 10 is installed, but installing the Windows 10 touchpad driver allows you to use edge swipe features from the touchpad to switch between open applications and other useful functions.
8. Resolve any printer issues. After installing Windows 10, if your printer does not work as expected or encounters a problem, see Using Print and Scan Doctor for Windows to Help Resolve Printer Issues .
9. Learn how to use Windows 10. Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more.

note:

The Go Back option is only available for 10 days after installing Windows 10. If you perform a disk cleanup, refresh, or reset in Windows 10, you do not have the option to go back. If you have deleted the windows.old file from your computer, you do not have the option to go back. If your installation required an external USB drive you must use the same drive to go back.

1. Prepare to go back.
   • Although your personal files should not be affected by going back, it is recommended that you back up all important data (personal files, photos, videos, documents, applications, software, etc.) before going back, to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.
   • If you used a different password with the previous Windows version on your computer, you might need your old password.
   • Keep your PC powered on and plugged in to a power source for the duration of the go back process.
   • After going back, you need to reinstall some apps and programs, and any settings changes are lost.
2. Using the search box on the taskbar, search for go back, and then click Go back to an earlier build.
   The Recovery window opens in Settings.
   Figure : Clicking Go back to an earlier build

   
3. In the Go back to an earlier build section, click Get started.
   Figure : Clicking Get started

   
4. On the Why are you going back? window, select an answer, type more details into the Tell us more field (optional), and then click Next.
   Figure : Why are you going back? window

   
5. Read the What you need to know window, and then click Next.
   Figure : What you need to know window

   
6. Windows reminds you that you need your old password, if applicable. Click Next.
   Figure : Don't get locked out window

   
7. Click Go back to an earlier build.
8. Wait while your system is restored to the previous version of Windows. Do not turn off or unplug the computer.
   When Go Back is complete, sign in with the user account and password from your previous version of Windows.