An external display may dim or darken after a User Account Control (UAC) prompt. This occurs intermittently after the computer resumes from a low power state and if the display is connected to the DisplayPort of computers listed in the SCOPE.
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SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c04711359
Version: 1
Advisory: HP EliteBook, HP EliteBook Folio, and HP ZBook - The Display Dims After UAC Prompt
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 10-Jun-2015
Last updated : 10-Jun-2015
Information in this document applies to the following:
Systems:
- HP EliteBook 720 G1 Notebook PC
- HP EliteBook 740 G1 Notebook PC
- HP EliteBook 750 G1 Notebook PC
- HP EliteBook 820 G1 Notebook PC
- HP EliteBook 840 G1 Notebook PC
- HP EliteBook 850 G1 Notebook PC
- HP EliteBook Folio 1040 G1 Notebook PC
- HP ZBook 14 Mobile Workstation
- HP ZBook 15 Mobile Workstation
- HP ZBook 17 Mobile Workstation
Operating Systems:
- Microsoft Windows 8 (standard)
- Microsoft Windows 8 Pro
- Microsoft Windows 7 Enterprise (32-bit)
- Microsoft Windows 7 Home Basic (32-bit)
- Microsoft Windows 7 Ultimate (32-bit)
- Microsoft Windows 7 Enterprise (64-bit)
- Microsoft Windows 7 Home Basic (64-bit)
- Microsoft Windows 7 Starter (32-bit)
- Microsoft Windows 7 Ultimate (64-bit)
- Microsoft Windows 7 Home Premium (32-bit)
- Microsoft Windows 7 Home Premium (64-bit)
- Microsoft Windows 7 Professional (32-bit)
- Microsoft Windows 7 Professional (64-bit)
- Microsoft Windows 8.1 (Standard)
- Microsoft Windows 8.1 Pro
- Microsoft Windows 8.1 (Enterprise)
Update the Intel graphics driver to resolve the issue:
For 64-bit OS:
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
Intel Video Driver and Control Panel
Version: 4139
Revision: W Pass: 13
|
For 32-bit OS:
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
Intel Video Driver and Control Panel
Version: 4139
Revision: W Pass: 14
|
NOTE: More recent versions of this software may be available. Check for newer versions at
http://www8.hp.com/us/en/drivers.html.
Hardware platforms affected :
HP EliteBook 720 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA04711359
© Copyright 2021 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
Additional support options
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Country/Region:
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