HP Color LaserJet Enterprise CP5525 Printers - 13.B9.xy Error

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions

hp-hero-support-search

Actions

Examples: "Deskjet 1510 paper jam", "EliteBook 840 G3 bios update"

hp-share-print-widget-portlet

Actions

Information

Information regarding recent vulnerabilities
HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions

HP Color LaserJet Enterprise CP5525 Printers - 13.B9.xy Error

Issue:

A 13.B9.xy error is displayed on the control panel when paper is pulled partway into the fuser before jamming. The XY is a two digit alphanumeric code that provides information on the specific issue causing the error.

Solution

Step one: Check the fuser guide

Use the following steps to check the fuser guide:

Open the right door of the printer.
Figure : Open right door
If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
Figure : Remove paper

note:

Do not touch the transfer roller (callout 1). Contaminants on the roller can affect print quality.
Grasp the handles and squeeze the blue release levers (callout 1).
Figure : Remove the fuser
Pull the fuser (callout 2) straight out of the product to remove it.
Locate the fuser guide. Ensure that fuser guide is not broken and the four clips are securely attached.
Figure : Inspect the fuser guide
- If it is broken, order the genuine HP part RC2–6551–000CN from HP PartSurfer.

Step two: Check the delivery rollers

Use the following steps to check the delivery rollers located in the top output bin:

Locate the delivery rollers (where the paper exits the printer into the top output bin).
Figure : Locate delivery rollers
Verify that the rollers turn when the printer is turned on.
If the rollers do not turn, run a fuser motor test:
1. On the control panel, press the Home button.
2. Press Administration.
3. Press Troubleshooting.
4. Press Diagnostic Tests.
5. Press the Down arrow to highlight the Component Test item, and then press the OK button. Press Component Test.
6. Press Fuser Motor. If the rollers still do not move contact a local authorized HP dealer or service representative for service.