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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04025993

Version: 1

HP Pro 3330 Microtower PCs - Microsoft Windows 8 Standard Does Not Downgrade to Microsoft Windows 7

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Nov-2013

Last updated : 26-Nov-2013

DESCRIPTION
The computer does not downgrade from Microsoft Windows 8 (standard) to Microsoft Windows 7. The screen displays the following error when using the HP System Recovery CD to downgrade:
The system recovery does not support this computer. You are not able to restore this system with the media.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro 3330 Microtower PC
Operating Systems:
  • Microsoft Windows 8 (standard)
RESOLUTION
Downgrade support is only available for computers pre-installed with Microsoft Windows 8 Professional. To downgrade to Windows 7, purchase a new Windows 7 license.

Hardware platforms affected : HP Pro 3330 Microtower PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04025993

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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