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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03908089

Version: 1

HP EliteBook 2540p Notebook PCs - Intermittent Flickering or Unrecognized Monitors after Installing Monitor or Dock Drivers

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Aug-2013

Last updated : 21-Aug-2013

DESCRIPTION
The internal and external displays flicker intermittently or are not recognized by the computer if L2311c monitor or dock drivers are installed while the computer is connected to a Targus 3.0 USB docking station.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2540p Notebook PC
Operating Systems:
  • Microsoft Windows Vista Enterprise (32-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq and then download and install the DisplayLink driver from DisplayLink's website:
SoftPaq Description
Release Notes
Download SoftPaq
HP Compaq L2311c Combined Driver Installer
Version: 3.54
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
Download and install the DisplayLink driver from the following site:
  note:
The preceding link will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

Hardware platforms affected : HP EliteBook 2540p Notebook PC

Operating systems affected : Microsoft Windows Vista Enterprise (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03908089

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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