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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03685204

Version: 1

HP EliteBook, ProBook Notebook PCs - AT&T Mobile Broadband Module Disappears from the System After Idling

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Feb-2013

Last updated : 27-Feb-2013

DESCRIPTION
The HP Lt2523 LTE Mobile Broadband Module, webcam, or other USB device resets or disappears from the system after idling.

sourceInformation

SCOPE
HP EliteBook 2170p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 2570p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8570p Notebook PC
HP ProBook 2570p Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Softpaq Description
Release Notes
Download SoftPaq
Novatel HP lt2523 Mobile Broadband Module Firmware
Version: 3.32.1

A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03685204

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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