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HP PCs - Uninstalling Software (Windows 10, 8)

This document pertains to HP and Compaq PCs with Windows 10 or 8.
This document explains how to remove software, turn Windows features on or off, and uninstall programs from the Registry Editor.

Removing software

Use the following steps to remove programs and software components from your computer hard disk drive.
  1. In Windows, search for and openControl Panel. In Control Panel, locate Programs, then click Uninstall a program.
    Figure : Uninstalling a program
    Uninstalling a program
  2. In the Uninstall or change a program window, select the program you want to remove from the list and click Uninstall or Uninstall/Change at the top of the program list.
    Figure : Example of uninstalling a program
    Image of Uninstall/Change selection
  3. Read and respond to any messages that open while the software is being removed from your computer.

Turning a Windows feature on or off

Some Windows programs are not listed in the Uninstall a Program window. If the program you want to uninstall is not listed in the Uninstall a Program window, use the Turning a Windows feature on or off option on the left side of the Programs window.
  1. In Windows, search for and open Control Panel. In Control Panel, search for and open Programs and Features.
  2. Click Turn Windows features on or off on the left side of the window.
    Figure : Opening the Windows Features window
    Opening the Windows Features window
  3. To turn a Windows feature on, select the checkbox next to it, and then click OK.
    To turn a Windows feature off, remove the selection, and then click OK.
    Figure : Windows Features
    Image of the Windows Features screen

Uninstalling a program in the Registry Editor (Advanced)

Use the following steps only if you cannot find the software listed in the Uninstall a Program window or in the Windows Features window.
The following procedure involves editing the Windows registry. Incorrectly editing the registry could cause Windows to fail to start. Create a backup of the registry before carefully following the steps.
  1. Back up the registry. For more information, see Backing Up, Editing, and Restoring the Windows Registry (Windows 10, 8) (in English).
  2. In Windows, search for and open Regedit.
  3. If you are prompted for an Administrator password or asked to confirm changes to your computer, type the password or provide confirmation.
    Figure : Registry Editor
    Registry Editor window
  4. After backing up the registry, click the small triangle next to the following key names in the left pane of the Registry Editor:
  5. Select the first key under the Uninstall key and look at the various values for that key in the right pane. Look for values that match the title of the software that you want to uninstall.
  6. Do the following based on what you found:
    • If the key you selected under Uninstall matches the software you want to uninstall, continue to the next step to uninstall the software.
    • If the key you selected under Uninstall does not match the software you are trying to uninstall, continue selecting keys until you find the correct software.
  7. With the software key selected, double-click UninstallString in the right pane.
    Figure : Uninstall software in Registry Editor
    Image of Registry Editor with UninstallString selected
  8. In the Edit String window, select the entire text in the Value data field.
  9. Right-click the highlighted text and select Copy.
  10. Click Cancel, and then close the Registry Editor window.
    Figure : Edit String window
    Image of the Edit String window showing the text in the Value data field
  11. In Windows, right-click the Start key to open the Run dialog box.
  12. In the Open box, right-click and select Paste.
    The UninstallString value data you copied previously is pasted into the field.
  13. Click OK.
    Figure : Run UninstallString
    Image of Run dialog box with  the UninstallString text in the Open field
  14. Follow the on-screen instructions to uninstall the software.






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