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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Scanjet Enterprise 7000 s2 - Scanned pages are missing at the scan destination

Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. The hidden pages are not scanned.
The misfeed (multipick) detection feature stops the scan if multiple pages are fed into the scanner at one time. To enable misfeed (multipick) detection in an HP Smart Document Scan Software profile, follow these steps:
  1. Open the HP Smart Document Scan Software.
  2. Select a scan profile, and then click Profile Edit.
  3. On the Scan tab of the Profile Settings dialog box, select Hardware Options.
  4. Select the Misfeed (multipick) detection check box.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Romania

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