hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Welcome Samsung Printer Customers

    Need support for your Samsung Printer?  HP is here to help! Learn More   

hp-concentra-wrapper-portlet

Actions
Loading...

HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series (H711) - Unable to Connect to a Wireless Network When Using WEP Encryption and Shared Key Authentication

Issue
When you attempt to connect wirelessly to a network with WEP encryption and Shared Key Authentication, the product fails to connect. A wireless test report might indicate that the connection failed due to MAC filtering.
Solution
Follow the steps below in the order presented to resolve the issue.
Step one: Open your router's configuration utility
Choose one of the following methods to open your router's configuration utility:
The following steps might vary depending on your router’s manufacturer. Use the following steps as a guide to configure your network settings.
  note:
HP recommends that you secure your network with WPA or WPA2 wireless security, if your router and network devices support it.
  1. Locate the wireless configuration settings using the router’s configuration utility.
  2. Locate the router’s Authentication Type settings, and then change the Authentication type to Auto or Open.
  3. Click Save, and then close the configuration utility.
Step three: Restore the network default settings on your product
Follow these steps to restore the network default settings on your HP product.
  1. Press the Power button () to turn on the product.
  2. On the product control panel, touch the Right Arrow (), to display the second navigation screen.
  3. Touch Setup (), and then touch Network.
  4. Touch the Down Arrow (), and then touch Restore Network Defaults.
  5. Touch Yes to confirm your selection. The product restores your network default settings.
  6. Touch the home icon () to return to the main control panel screen.
Step four: Connect to the wireless network
Follow these steps to connect your product to the wireless network.
Important: In addition to connecting your product to the network, you might need to reconnect other network devices that were previously on the network using the new network configuration.
  1. Press the Power button () to turn on the product.
  2. Touch the Right Arrow () to display the second navigation screen.
  3. Touch Setup (), and then touch Network.
  4. Touch Wireless Setup Wizard, and then touch Continue. The Wireless Setup Wizard searches for networks, and then displays them in a list.
  5. If necessary, touch the Down Arrow () to scroll through the network names until you find yours.
  6. Touch the name of your network, and then touch OK.
    If the list does not contain your network name, touch Refresh. The Wireless Setup Wizard searches for networks again, and then displays them in another list. Check the list for your network.
  7. If prompted, enter the WEP key or WPA key:
  8. Wait while the product connects to the network, and then prints a wireless network test report.
      note:
    If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.
Additional resources
HP Consumer Forums
Image: Graphic and link to HP Consumer Forums
See what other customers are saying at the HP forums.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Romania

hp-detect-load-my-device-portlet

Actions
Loading...