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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02856745

Version: 1

HP Notebook PCs - External Display Resolution Is Incorrect When Notebook Is Docked

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Jun-2011

Last updated : 01-Jun-2011

DESCRIPTION
When using the notebook with a dock, the external display panel may occasionally use an incorrect resolution (typically 800x600). This only occurs when the notebook is docked.

sourceInformation

SCOPE
HP EliteBook 2530p Notebook PC
HP EliteBook 6930p Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the Intel graphics adapter device driver.
Softpaq Description
Information
Download
Intel HD Graphics with Turbo Boost Technology
VERSION: 8.15.10.2302
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP EliteBook 2530p Notebook PC, HP EliteBook 6930p Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02856740

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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