hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP EliteBook 8560p Notebook PC - Removing and Replacing the Memory Module

Introduction

This document is provided to assist in removing and replacing the memory module for the HP EliteBook 8560p Notebook PC.

Minimum skill level

The End User requires no hardware-specific training to replace the defective part. The End user should have familiarity with system hardware and software requiring repair.

Parts required

note:
Part numbers are subject to change.
The replacement part number will vary depending on the memory module that is being replaced. If a part is listed as "Yes" under "Requires Return" then the defective part needs to be returned to HP. Click here for more information on returning parts to HP.
Description
Part Number
Requires Return
8GB, 1333 MHz, PC3-10600 memory module (Shared)
634091-001 (Original)
Yes
4GB, 1333 MHz, PC3-10600 memory module (Shared)
621569-001 (Modified)
Yes
2GB, 1333 MHz, PC3-10600 memory module (Shared)
621565-001 (Modified)
Yes
1GB, 1333 MHz, PC3-10600 memory module (Shared)
639736-001 (Original)
Yes
note:
For customers in countries/regions with RoHS legislation* (e.g. EU, China, etc.) restricting the use of hazardous substances in electrical equipment. The use of the Original Spare part is regulated by RoHS legislation. If your unit contains a part that is labelled with the Modified Spare number, the Modified Spare must be ordered as the replacement part. If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the replacement part. In this case either the Original Spare or the Modified Spare may be shipped which will not affect performance or functionality of the unit.

Summary of instructions

To view a video demonstrating the procedure for removing the memory module, click on the link below. Or use the product video listing on the HP Services Media Library (Click here to go to HP Services Media Library), then select Memory module from the menu on the upper left hand side of the screen.
Click here to view the memory module removal video (right-click on the link to open in a new window/tab).

Memory module removal

  caution:
Observe all precautions when removing and replacing components.
note:
The video depicts a specific configuration of the notebook. The same removal and replacement procedures apply to all configurations of the notebook.
  1. Review the safety considerations before performing the steps listed below by clicking on the following link:
      caution:
    Failure to comply with the precautions could result in damage to your product or loss of data.
  2. Remove the bottom cover.
    The primary and expansion memory slots are both located under the accessory cover. The primary memory slot is located on the bottom and the expansion memory slot is located on top. If an expansion memory board is installed, it must be removed before the primary memory board can be removed.
  3. Push both arms outward simultaneously to release the memory module to the spring tension position.
      caution:
    When handling a memory module, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
  4. Grasp the memory module by the edges and pull gently to remove it.
  5. Place the memory module in a static dissipative bag.

Memory module replacement

  1. Grasp the memory module by the edges and remove it from the static dissipative bag.
  2. Align the notch in the memory module with the key in the memory module slot on the system board.
  3. At an angle, gently insert the memory module into its slot on the system board.
      caution:
    When handling a memory module, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
  4. Press the memory module down to latch the arms.
  5. Replace the bottom cover.

Verifying successful repair

Power on the server and verify that the BIOS memory and processor messages are displayed on the monitor during the boot process.

Parts return


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Romania

hp-detect-load-my-device-portlet

Actions
Loading...