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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ProBook 6550b Notebook PC - Unable to Sync with Smart Technologies UX60 Projector

Issue
When a ProBook 6550b with Intel graphics is connected to a Smart Technologies UX60 projector, end-user may encounter no display on the projector, or the video may toggle back and forth between the notebook display and the projector without any input from the user. The UX60 projector is a component of Smart Technologies SMART Board interactive whiteboards.
Solution
To resolve issue, update Intel video driver. For XP, update to version 6.15.10.5303 or higher. For Vista/Windows 7, update to version 8.15.10.2302 or higher.

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Country/Region: Flag Romania

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