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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02480716

Version: 1

HP Notebook PCs - Microsoft Office Starter Folder and Software Do not Uninstall After Activating Microsoft Office with a Retail Product Key

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Aug-2010

Last updated : 17-Aug-2010

DESCRIPTION
Microsoft Office and Microsoft Office Starter (English) both appear in the Windows Start Menu. This issue occurs because the Microsoft Office Starter folder and software do not uninstall after activating Microsoft Office with a retail product key.

sourceInformation

SCOPE
Compaq 320 Notebook PC
Compaq 325 Notebook PC
Compaq 420 Notebook PC
Compaq 620 Notebook PC
HP 420 Notebook PC
HP 425 Notebook PC
HP 620 Notebook PC
HP 625 Notebook PC
HP EliteBook 2540p Notebook PC
HP EliteBook 2740p Tablet PC
HP EliteBook 8440p Notebook PC
HP EliteBook 8440w Mobile Workstation
HP EliteBook 8540p Notebook PC
HP EliteBook 8540w Mobile Workstation
HP EliteBook 8740w Mobile Workstation
HP Mini 5103
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4425s Notebook PC
HP ProBook 4520s Notebook PC
HP ProBook 4525s Notebook PC
HP ProBook 4720s Notebook PC
HP ProBook 5220m Notebook PC
HP ProBook 5320m Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6555b Notebook PC
RESOLUTION
To resolve this issue, complete the following steps.
  1. Click Start, Control Panel, Add/Remove Programs.
  2. Locate Microsoft Click-to-Run 2010.
  3. Select Uninstall.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 620 Notebook PC, HP 420 Notebook PC, HP 425 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP Mini 5103, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) with Downgrade English OS

Software affected : Not applicable

Support Communication Cross Reference ID : IA02480682

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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