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HP Customer Support - Knowledge Base

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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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Fix HP Printer issue on macOS
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HP Printers - Cannot Find Serscan.sys File During Network Install (Windows XP)

Issue

The installer cannot find the serscan.sys file when installing the product on a network.

Solution

Follow these steps in the order presented to resolve the issue.

Create a new folder on your desktop called Driver. To do this, right-click anywhere on the desktop, click New, and then click Folder.
Insert the Windows XP installation CD into the computer's CD drive.
Go to the CD's \i386\directory.
note:
If you purchased the computer with the Windows software already installed, search the computer's hard disk for serscan.sys.

Figure : Windows \ i386 \ directory.
$Screen capture of Windows \i386\directory.$
Find and open the drivers.cab file using WinZip, and extract the file serscan.sys to the Driver folder you created on the desktop.
Start the product's installer again.
When the installer program asks you for the serscan.sys file, access the Driver folder on the desktop. The installer automatically accesses the file to complete the installation.

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Examples: "Deskjet 1510 paper jam", "EliteBook 840 G3 bios update"