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Welcome to HP Customer Support

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HP iPAQ Data Messenger - Resetting Your Device

If pressing a button on the device or tapping on the screen does not evolve a response on your HP iPAQ Data Messenger, reset the device. You can perform a soft reset or a hard reset (also known as a factory reset) on your device.
  • A soft reset restarts your device. It stops all running programs, but does not erase any programs or saved data. Therefore, be sure to save any unsaved data within a running program before performing a soft reset.
  • A factory or hard reset clears all the user-installed settings, programs, and data. This reset restores your device to its factory settings.
Performing a soft reset
A soft reset also resets all hardware registers. Save any data within an application before performing a soft reset.
Press and hold the (Power/End) key to turn of the device. Press the (Power/End) key to power on the device.
Or
  1. Remove and reinsert the battery in your device. No data is lost during a soft reset.
  2. Turn on the device.
Performing a factory or hard reset
Be sure to save any important data to an external memory source before performing a hard reset or factory restore as all your data will be erased.
Figure : Camera button
Follow these steps to perform a factory or hard reset.
  1. Press and hold the (Answer/Send key) and the Camera button.
  2. While holding these keys press the (Power/End) key to power on the device and reset the device. Keep holding the keys until you see the words Clean boot when the HP logo appears on the device.
  3. The iPAQ restarts and turns on. If the hard reset is successful you will see the words Clean boot when the HP logo appears.
In addition, you can tap Start > Settings > System > Factory Restore. Follow the instructions on the screen to perform a factory restore or hard reset.

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