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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01492658

Version: 1

HP Notebook PCs - Notebook PC Hard Drive With HP ProtectTools Drive Encryption Not Accessible After Performing Recovery Using OSDVD

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Jun-2008

Last updated : 26-Jun-2008

DESCRIPTION

An encryption error may display on encrypted hard drives using HP ProtectTools Drive Encryption after performing a recovery process using the OSDVD.

Encryption error: SafeBoot has been corrupted (Error 92h)

The hard drive will not be accessible.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, perform one of the following:

Reformat hard drive

This process will remove the SafeBoot MBR (Master Boot Record) and then re-image the hard drive.

note:
Data will not be lost.

Insert the OSDVD (Disc shipped with the notebook PC) into the notebook PC optical disc drive.
Restart the notebook PC to boot to the OSDVD.
Click Next and then select Yes to reset the system to factory settings. Click Next.
The Recovery process will proceed. Follow the on screen instructions.

Repair my computer

This process repair the MBR (Master Boot Record)

Insert the OSDVD (Disc shipped with the notebook PC) into the notebook PC optical disc drive.
Restart the notebook PC to boot to the OSDVD.
Click Next and then select Repair My Computer.
Follow the on screen instructions.
At the Recovery Options main menu, select Command Box.
Run BOOTREC /FIXMBR.
Reboot the notebook PC.

Hardware platforms affected : HP Compaq 2230s Notebook PC, HP Compaq 6530s Notebook PC, HP Compaq 6730b Notebook PC, HP Compaq 6730s Notebook PC, HP Compaq 6735b Notebook PC, HP Compaq 6735s Notebook PC, HP Compaq 6830s Notebook PC, HP EliteBook 2530p Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 8530p Notebook PC, HP EliteBook 8530w Mobile Workstation, HP EliteBook 8730w Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01491704

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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