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Clearing a Paper Jam for HP LaserJet P1505 and P1505n Printers

Issue
Paper is jammed in the product. The Attention light blinks on the control panel.
Figure : Attention light blinks
Solution
Follow these steps to resolve the issue. It might not be necessary to complete all the steps.
  note:
Paper jam messages can be true or false. The product might report a paper jam when there is not any paper jam. The following steps resolve both true and false paper jam messages.
  caution:
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage they cause is not covered by the warranty.
Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.
When you remove jammed paper, pull the jammed paper straight away from the product. Pulling jammed paper out of the product at an angle can damage the product.
Step one: Remove any loose paper first
Remove all loose paper from the input tray, the priority feed slot, and the output tray.
  caution:
Do not try to remove jammed paper at this stage.
  1. Open the print cartridge door, and then remove the print cartridge.
      note:
    Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes removing jammed paper easier.
    Figure : Remove the print cartridge
    Illustration of removing the print cartridge.
      caution:
    To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.
  2. With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the print cartridge area.
    Figure : Remove the jammed paper
    Illustration of removing jammed paper.
  3. Look inside the product for any torn pieces of paper or labels, and then remove them.
  4. Remove any jammed paper from the input tray, the priority feed slot, and the output tray. Grasp the paper with both hands and then carefully pull the paper straight out of the product.
  5. Reinstall the print cartridge, and then close the print cartridge door.
    Figure : Reinstall the print cartridge
    Illustration of reinstalling the print cartridge.
Step three: Reset the printer
  1. Press the Power button () to turn off the product.
  2. Wait 30 seconds, and then press the Power button () to turn on the product.
Step four: Reload paper
  1. Slide the paper length and width guides to their outermost positions.
    Figure : Slide paper guides outward
    Illustration of the paper width and paper length guides.
  2. Tap a stack of plain, white paper on a flat surface to align the edges.
      note:
    Do not fan paper before loading. To loosen the ream, hold it firmly in both hands, and then twist the media by rotating your hands in the opposite direction.
  3. Load the paper into the input tray with the narrow edge first and the print side facing up. Slide the paper forward until it stops.
  4. Slide the paper length and width guides inward until they stop at the edges of the paper.
Step five: Check the print settings
Follow these steps to check and adjust print settings to match the loaded paper.
  note:
The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.
  2. In the Print dialog box, click Properties.
  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.
  4. Try printing again.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step six: Clean the print cartridge area
During the printing process, paper, toner, and dust particles can accumulate inside the product and might cause paper jams. Follow these steps to clean the print cartridge area.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Wait for the product to cool down.
  4. Open the print cartridge door, and then remove the print cartridge.
  5. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge cavity.
    Figure : Clean the print cartridge cavity (shaded in graphic)
    Illustration of the print cartridge cavity.
  6. Reinstall the print cartridge, and then close the print cartridge door.
  7. Reconnect the power cord to the back of the product.
    Figure : Reconnect the power cord
    Illustration of reconnecting the power cord.
  8. Press the Power button () to turn on the product.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.
  • Do not overfill the input tray.
  • When you load new paper in the input tray, remove any paper that is already in the input tray, tap the stack of new paper on a flat surface to align the edges, and then load the new paper.
  • Adjust the paper width and length guides snugly against the paper.
  • Make sure that the input tray is securely in place.
  • Do not add or remove paper to or from the input tray while the product is printing.
  • Do not fan the paper before loading. Fanning causes static electricity, which makes the pages stick together.
  • Use only HP-recommended paper types and sizes.
  • Do not let paper stack up in the output tray. The paper type and the amount of toner used affect the output tray capacity.
  • Do not open the print cartridge door during a print job.
  • Make sure that the power cord is firmly connected to both the product and the power supply.
  • Do not print on paper that is damaged or has foreign objects attached to it, such as staples or paper clips.
  • Store the paper flat in its moisture proof wrapping in an environment that is not too humid or too dry.

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