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HP Officejet J4000 All-in-ones and J5700 All-in-One Series - Horizontal Streaks or Lines in the Printed Image

Issue
The product is working, but the printout shows streaks or lines. The lines are perpendicular to the direction the paper moved through the product, and parallel to the movement of the cartridges during printing. Test patterns on the diagnostic page might show missing lines, streaks, or faded patterns.
Figure : Horizontal streaks or lines in the printed image
Solution
Follow these steps in the order presented to resolve the issue.
Step one: Check ink levels and replace low or empty cartridges
Use HP Solution Center to check the ink levels in the product, and then replace the ink cartridges if necessary.
  note:
If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Open HP Solution Center, if it is not already open:
    • Windows XP: Click Start, click All Programs, point to HP, and then click HP Solution Center.
    • Windows Vista: Click the Start icon (), click All Programs, point to HP, and then click HP Solution Center.
    • Windows 2000: Click Start, click Programs, point to HP, and then click HP Solution Center.
  2. In HP Solution Center, click Settings, click Print Settings, and then click Printer Toolbox. The printer Toolbox opens.
  3. Click the Estimated Ink Level tab. A graphic representing the estimated ink levels displays.
    Figure : Estimated ink levels
A cartridge may be running out of ink even if the graphic shows ink remaining. Lines or streaks appear in printouts when the cartridges begin to run out of ink. Replace cartridges that are low or empty.
  note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
  1. Remove the new ink cartridge from its packaging. Be careful to touch only the black plastic.
  2. Gently remove the plastic tape from the cartridge by pulling the tab.
  3. Press the power button () to turn on the product.
      caution:
    If the product is off when the ink cartridge door is opened, the product will not release the cartridges.
  4. Open the ink cartridge (front access) door. The print carriage moves to the far right side of the product.
  5. Wait until the print carriage is idle and silent, and then lightly press down on one of the ink cartridges to release it.
    • Remove the ink cartridge from the slot on the left to replace the tri-color ink cartridge.
    • Remove the ink cartridge from the slot on the right to replace the black ink cartridge.
  6. Pull the ink cartridge toward you out of its slot.
  7. Hold the new ink cartridge so the HP logo is facing up, slide it at a slight upward angle into the empty slot, and push it until it snaps into place.
    • To install a tri-color ink cartridge, insert it into the left slot.
    • To install a black ink cartridge, insert it into the right slot.
  8. Close the ink cartridge (front access) door.
  1. In the program being used for printing, click File, and then click Print.
    The Print window opens.
  2. Make sure the appropriate product is selected, and then click Preferences or Properties.
    The Preferences/Properties window opens.
  3. Click the Printing Shortcuts tab.
    Consider modifying some or all of the options in the Printing Shortcuts menu to increase print quality.
    • Print quality: If the quality of the printouts is not acceptable, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches the paper type exactly, select it instead of Automatic.
    • Paper size: Make sure that this option matches the paper loaded in the product.
    To see additional options, click the Advanced tab, and then click Advanced Features.
    The Advanced Features window opens. Consider changing the following option:
    Ink volume: Adjust the amount of ink that prints on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the more quickly the printout dries.
  1. Make sure plain white paper is loaded in the input tray.
  2. Open HP Solution Center, if it is not already open:
    • Windows XP: Click Start, click All Programs, point to HP, and then click HP Solution Center.
    • Windows Vista: Click the Start icon (), click All Programs, point to HP, and then click HP Solution Center.
    • Windows 2000: Click Start, click Programs, point to HP, and then click HP Solution Center.
  3. Click Settings, click Print Settings, and then click Printer Toolbox. The printer Toolbox opens.
  4. Click the Device Services tab.
  5. Click Clean the Print Cartridge(s).
  6. Follow the on-screen instructions to run the utility.
Step four: Print a diagnostic page
Print and evaluate a diagnostic page to determine if the cartridges or the product is causing the problem.
  1. Press and hold the asterisk (*) and pound (#) buttons on the product control panel.
  2. When the control panel reads *******#######, release the asterisk (*) and pound (#) buttons.
  3. Press the 3, 2, and 9 buttons, in that order.
  4. Press the right arrow button () to select Special Reports, and then press OK.
  5. Press the right arrow button () to select Print Cartridges, and then press OK.
Identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you know which cartridge is defective.
However, you can install different combinations of print cartridges in the product, and different cartridge combinations print different extended self-test report patterns.
    Figure : Diagnostic page layout
  1. Printed by the left cartridge
  2. Printed by the right cartridge
In general, if the product and ink cartridges are working correctly, the patterns, which look like grids of lines, contain few or no missing lines. Also, the colors of the patterns and bars should be approximately the same as the color dots on the print cartridge label.
  note:
Do not compare the colors on the diagnostic page to the colors on this Web page. Unless your monitor is calibrated, the colors are not the same. Instead, compare the colors on the page to the color dots on the print cartridge label. While the color dots might not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.
Missing lines or streaked bars
If a pattern shows more than a few missing lines, or a bar is streaked, that ink cartridge is not functioning correctly.
Figure : The left cartridge shows missing lines and a streaked bar - the cartridge is not functioning correctly
If the diagnostic page shows missing lines or streaked bars, click here to continue troubleshooting (c00635953) (in English).
Colors do not match the color on the cartridge label
The color on the diagnostic report are printed by the tri-color (left-side) cartridge only. These blocks have labels describing the color they should be. If the color of any of the blocks does not match its label, the left-side cartridge is not functioning correctly.
Figure : The color of one of the left cartridge bars is very different from the color on the cartridge label - the cartridge is not functioning correctly
If one or more of the color blocks does not match its label, click here to continue troubleshooting (c00635951) (in English).
Missing colors
If any of the color patterns or bars are entirely missing, the cartridge is not functioning correctly.
  note:
If you are printing in reserve mode, without all the cartridges installed, the patterns associated with the missing cartridge will also be missing.
    Figure : Missing color
  1. No missing colors
  2. Yellow bar is missing
If any of the patterns or bars are entirely missing, click here to continue troubleshooting (c00635951) (in English).
Ink smears
If the diagnostic report shows smeared ink, you might need to clean the cartridges.
Figure : Smeared ink
If the diagnostic report shows smeared ink, click here to continue troubleshooting (c00635955) (in English).
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).

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