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HP Customer Support - Knowledge Base

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  • Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

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HP Designjet 5500 Series Printers - Printer Hangs After Printing a File from AutoCAD 2005

Issue:
The printer intermittenly hangs when printing files with large filenames from AutoCAD 2005. Issue was reported with version 5.35 of the HP-GL/2 driver, and firmware lower than version s.06.02.
Solution
Upgrade the HP-GL/2 driver to version 6.13 or higher, and also upgrade the printers firmware to version s.06.01 or higher.
Click here to download HP drivers and/or printer firmware at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US.

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Country/Region: Flag Romania

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