The printer is displaying continuous RESEAT, REPLACE, or possibly FAULTY ink cartridge messages, and re-installing and/or replacing the ink cartridge does not resolve the issue.
Follow the steps below to ensure the ink supply station (ISS) is correctly latched into place:
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Turn the printer off, and unplug the power cable from the printer.
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Remove all of the ink cartridges.Figure : Ink cartridges removed
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Go to the back of the printer to access the ISS cover (right-side, back of the printer).
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Using a T15 Torx, remove the two screws securing the ISS cover.Figure : ISS cover screws
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Pull the ISS cover back towards you to access the ISS assembly.Figure : ISS assembly
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Check the ISS latches to ensure they are latched.Figure : Correctly latched ISS
Figure : ISS not latched
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If the ISS is not latched, move the latches into the notches as shown in Figure 4 above.
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Once the ISS is properly latched, close the ISS cover.
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Re-install the cover screws.
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Re-install the ink cartridges, plug in the power cable and turn the printer on.
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Attempt to verify functionality.
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If the problem persists and the failing ink cartridge(s) have been replaced, contact HP support.
