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Soporte al cliente de HP: base de conocimientos

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HP ScanJet Pro 2000 s2, 3000 s4, N4000 snw1 / HP ScanJet Enterprise Flow 5000 s5, 7000 s3, N7000 snw1 - Clean the product

Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends on several factors, including the amount of use and the environment. Perform routine cleaning as necessary.

Clean the scanning strips

To clean the scanning strip components, follow these steps:
  1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner.
  2. Pull forward on the latch to open the document feeder hatch.
    Open the document feeder cover
  3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
    Clean the scanning strips
      atención:
    Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid isopropyl alcohol because it can leave streaks on the scanning strips.
    Do not spray the glass cleaner directly on the scanning strips.
  4. Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reflective material on each strip.
  5. Close the document feeder, reconnect the USB cable and power supply to the scanner, and then press the Power button to turn on the scanner. The scanner is now ready to use.

Clean the paper path

If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper path.
nota:
If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
  1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to tear the cleaning cloth.
  2. Remove the cleaning cloth and unfold it.
  3. Load the unfolded cloth into the input tray.
    Insert the cleaning page
  4. Windows: Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
  5. Feed the cloth through the scanner.
    Windows: Under Clean Paper Path, click Clean to feed the cloth through the scanner.
    macOS (2000 s2 and 3000 s4 models): Press the Scan button to feed the cloth through the scanner.
    nota:
    In addition to feeding the cloth through the scanner, the Mac will perform the scan shortcut assigned to the Scan button.
      atención:
    Wait two minutes for the components to dry before proceeding to the next step.
  6. Place up to five pages of printed paper in the scanner. Scan and view the results.
  7. If streaks still appear, repeat steps 3 through 6.
    The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images, clean the rollers.
  8. Windows: Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and update the paper path cleaning history.

Clean the rollers

Clean the rollers under the following conditions:
  • Windows: The HP Scanner Tools Utility indicates that cleaning is needed.
  • You experience repeated document jams.
  • The document feeder does not pull pages into the paper path.
  • The scanned images are elongated.
  • You frequently scan any of the following types of documents: coated paper, chemically treated documents such as carbonless paper, documents with a large amount of calcium carbonate, documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
  1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner.
  2. Pull forward on the latch to open the document feeder hatch.
    Open the document feeder hatch
  3. On the rear of the open document feeder, use a fingertip to press the tab at the upper right corner of the pickup roller cover, and then forward to open the cover and expose the pickup rollers.
    Clean the rollers that were underneath the cover
  4. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl alcohol, wipe the pickup rollers.
    Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe the complete surface, and then close the roller cover.
    Clean the rollers with a clean, lint-free cloth
  5. Below the pickup rollers, wipe the rollers above and below the scanning strip.
    Clean the rollers that are above and below the scanning strip
  6. Open the separation rollers cover, and then wipe the separation rollers.
    Clean the separation rollers
  7. Close the separation rollers cover. Below the separation rollers, wipe the rollers above and below the scanning strip.
    Clean the rollers that are above and below the scanning strip
  8. Press on both sides of the document feeder hatch at the same time to close the hatch, and then reconnect the USB cable and power supply to the scanner.
      atención:
    Wait two minutes for the feed rollers to dry before loading documents into the document feeder.
  9. Press the Power button to turn on the scanner.
  10. Windows: Update the scanner maintenance history.
    1. Launch the HP Scanner Tools Utility, and then click the Maintenance tab.
    2. Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and update the roller cleaning history.
      For more information, see the HP Scanner Tools Utility Help.

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