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SUPPORT COMMUNICATION- AVISO PARA CLIENTES

ID de documento: c04390585

Versión: 1

Notebooks HP - No se puede encender el punto de acceso inalámbrico

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 31-Jul-2014

Última actualización : 11-Aug-2014

DESCRIPTION
No se enciende el punto de acceso inalámbrico después de encender y apagar la aplicación varias veces.
NOTA: No se pierden datos.

ÁMBITO
La información incluida en este documento hace referencia a:
Equipos:
  • Notebook HP EliteBook 2170p
  • Notebook HP EliteBook 2570p
  • Notebook HP EliteBook 2570p
  • Notebook HP EliteBook 725 G2
  • Notebook HP EliteBook 745 G2
  • Notebook HP EliteBook 755 G2
  • Notebook HP EliteBook 755 G2
  • Notebook HP EliteBook 820 G1
  • Notebook HP EliteBook 820 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 840 G1
  • Notebook HP EliteBook 850 G1
  • Notebook HP EliteBook 850 G1
  • Notebook HP EliteBook 850 G1
  • Notebook HP EliteBook 8570p
  • Notebook HP EliteBook Folio 1040 G1
  • Notebook HP EliteBook Folio 1040 G1
  • Notebook HP EliteBook Folio 1040 G1
  • Notebook HP EliteBook Folio 9480m
  • Tablet convertible HP EliteBook Revolve 810 G1
  • Tablet HP EliteBook Revolve 810 G2
  • Tablet HP ElitePad 1000 G2
  • Tablet HP ElitePad 900 G1
  • HP Pro x2 612 G1
  • Notebook HP ProBook 2570p
  • Notebook HP ProBook 430 G1
  • Notebook HP ProBook 430 G2
  • Notebook HP ProBook 4340s
  • Notebook HP ProBook 4341s
  • Notebook HP ProBook 440 G0
  • Notebook HP ProBook 440 G1
  • Notebook HP ProBook 440 G2
  • Notebook HP ProBook 4440s
  • Notebook HP ProBook 4441s
  • Notebook HP ProBook 4441s
  • Notebook HP ProBook 4445s
  • Notebook HP ProBook 4446s
  • Notebook HP ProBook 445 G1
  • Notebook HP ProBook 445 G2
  • Notebook HP ProBook 450 G0
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G1
  • Notebook HP ProBook 450 G2
  • Notebook HP ProBook 4540s
  • Notebook HP ProBook 4545s
  • Notebook HP ProBook 455 G1
  • Notebook HP ProBook 455 G2
  • Notebook HP ProBook 470 G0
  • Notebook HP ProBook 470 G1
  • Notebook HP ProBook 470 G1
  • Notebook HP ProBook 470 G1
  • Notebook HP ProBook 470 G2
  • Notebook HP ProBook 4740s
  • Notebook HP ProBook 640 G1
  • Notebook HP ProBook 645 G1
  • Notebook HP ProBook 6470b
  • Notebook HP ProBook 6470b
  • Notebook HP ProBook 6470b
  • Notebook HP ProBook 6475b
  • Notebook HP ProBook 6475b
  • Notebook HP ProBook 650 G1
  • Notebook HP ProBook 655 G1
  • Notebook HP ProBook 6570b
  • Notebook HP ProBook 6570b
  • Notebook HP ProBook 6570b
  • Estación de trabajo móvil HP ZBook 14
Sistemas operativos:
  • Microsoft Windows 8.1 (estándar)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUCIÓN
El software requiere al menos treinta (30) segundos para llegar al estado adecuado para activar o desactivar el punto de acceso inalámbrico. Siga estos pasos para solucionar el problema:
  1. Reinicie la aplicación.
  2. Espere al menos (30) treinta segundos.
  3. Active o desactive el punto de acceso inalámbrico.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Revolve 810 G1 Tablet(Standard HP Product), HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR), HP ElitePad 900 G1 Tablet, HP Pro x2 612 G1, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 6570b Notebook PC, HP ZBook 14 Mobile Workstation

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA04385967

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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