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SUPPORT COMMUNICATION- ASESORAMIENTO A USUARIOS

ID de documento: c02033776

Versión: 1

Portátiles HP: el software MyDVD no se instala en sistemas operativos de 64 bits cuando hay conectada una unidad óptica USB

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 03-Mar-2010

Última actualización : 17-Mar-2010

DESCRIPTION
El software MyDVD no se instalará en sistemas operativos de 64 bits si hay conectada una unidad óptica USB al portátil. Al ejecutar la instalación de Roxio Creator, se instalan las aplicaciones Creator y Express Labeler, pero no se instala la aplicación MyDVD.

ÁMBITO
Portátil HP Compaq 2710p
Portátil HP Compaq 6715b
Portátil HP EliteBook 2730p
RESOLUCIÓN
Para resolver este problema, ejecute la instalación de Roxio Creator de nuevo.

Hardware platforms affected : HP Compaq 2710p Notebook PC, HP Compaq 6715b Notebook PC, HP EliteBook 2730p Notebook PC

Sistemas operativos afectados : Microsoft Windows Vista (64-bit) Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product) Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product) Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product) Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product) Microsoft Windows XP 64-Bit Edition(Standard HP Product) Microsoft Windows XP Pro 64-Bit Edition(Standard HP Product)

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA02009355

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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