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SUPPORT COMMUNICATION- ORIENTAÇÃO AOS CLIENTES

Identificação do documento: c06114698

Versão: 1

Orientação: Laptops OMEN by HP - 15 - Atualização de firmware disponível para ativar a opção "Fan Always On" (Ventoinha sempre ligada) no BIOS

AVISO:: As informações neste documento, incluindo versões de produtos e softwares, são atualizadas na data de liberação.Este documento está sujeito a alterações sem prévio aviso.

Data de liberação : 16-Aug-2018

Última atualização : 24-Aug-2018

DESCRIÇÃO
Uma atualização de firmware foi fornecida para ativar a opção Fan Always On (Ventoinha sempre ligada) no BIOS do sistema. Essa atualização do BIOS evita que o computador esquente durante o uso normal. Essa atualização se aplica a computadores com BIOS versão F.04 e anterior.

ABRANGÊNCIA
As informações contidas neste documento se aplicam aos itens abaixo:
Todos os computadores OMEN by HP - série 15dc com BIOS versão F.04 ou anterior podem ser afetados.
Computadores:
  • OMEN by HP - série 15-dc0000 CTO
  • OMEN by HP - série 15-dc0000xx
  • OMEN by HP - série 15t-dc000 CTO
Sistemas operacionais:
  • Microsoft Windows 10 RS4 (Versão 1803)
  • Microsoft Windows 10 RS3 (Versão 1709)
RESOLUÇÃO
Para resolver esse problema, baixe e instale o seguinte SoftPaq para atualizar o firmware.
Descrição do SoftPaq
Notas de lançamento
Baixar SoftPaq
Pacote de firmware da HP (processadores Intel)
Versão: F.05
Revisão: A
NOTA: Uma versão mais recente desse software pode estar disponível. Verifique se há novas versões em: http://www.hp.com/drivers.

Hardware platforms affected : OMEN by HP - 15-dc0000 CTO, OMEN by HP - 15-dc0000nb, OMEN by HP - 15-dc0000nd, OMEN by HP - 15-dc0000nh, OMEN by HP - 15-dc0000nk, OMEN by HP - 15-dc0000no, OMEN by HP - 15-dc0000ns, OMEN by HP - 15-dc0000nx, OMEN by HP - 15-dc0000tx, OMEN by HP - 15-dc0000ur, OMEN by HP - 15-dc0001la, OMEN by HP - 15-dc0001na, OMEN by HP - 15-dc0001nb, OMEN by HP - 15-dc0001nf, OMEN by HP - 15-dc0001ng, OMEN by HP - 15-dc0001nh, OMEN by HP - 15-dc0001nk, OMEN by HP - 15-dc0001nl, OMEN by HP - 15-dc0001no, OMEN by HP - 15-dc0001nt, OMEN by HP - 15-dc0001nx, OMEN by HP - 15-dc0001tx, OMEN by HP - 15-dc0001ur, OMEN by HP - 15-dc0002la, OMEN by HP - 15-dc0002nc, OMEN by HP - 15-dc0002nf, OMEN by HP - 15-dc0002ng, OMEN by HP - 15-dc0002nj, OMEN by HP - 15-dc0002nk, OMEN by HP - 15-dc0002nl, OMEN by HP - 15-dc0002ns, OMEN by HP - 15-dc0002nt, OMEN by HP - 15-dc0002tx, OMEN by HP - 15-dc0002ur, OMEN by HP - 15-dc0003la, OMEN by HP - 15-dc0003na, OMEN by HP - 15-dc0003nc, OMEN by HP - 15-dc0003nd, OMEN by HP - 15-dc0003nf, OMEN by HP - 15-dc0003ng, OMEN by HP - 15-dc0003nk, OMEN by HP - 15-dc0003no, OMEN by HP - 15-dc0003np, OMEN by HP - 15-dc0003nt, OMEN by HP - 15-dc0003nx, OMEN by HP - 15-dc0003tx, OMEN by HP - 15-dc0003ur, OMEN by HP - 15-dc0004la, OMEN by HP - 15-dc0004nf, OMEN by HP - 15-dc0004ng, OMEN by HP - 15-dc0004nj, OMEN by HP - 15-dc0004nk, OMEN by HP - 15-dc0004np, OMEN by HP - 15-dc0004ns, OMEN by HP - 15-dc0004nt, OMEN by HP - 15-dc0004tx, OMEN by HP - 15-dc0004ur, OMEN by HP - 15-dc0005la, OMEN by HP - 15-dc0005ne, OMEN by HP - 15-dc0005ng, OMEN by HP - 15-dc0005nk, OMEN by HP - 15-dc0005nm, OMEN by HP - 15-dc0005ns, OMEN by HP - 15-dc0005nt, OMEN by HP - 15-dc0005nv, OMEN by HP - 15-dc0005tx, OMEN by HP - 15-dc0005ur, OMEN by HP - 15-dc0006la, OMEN by HP - 15-dc0006ng, OMEN by HP - 15-dc0006nk, OMEN by HP - 15-dc0006nm, OMEN by HP - 15-dc0006no, OMEN by HP - 15-dc0006np, OMEN by HP - 15-dc0006nt, OMEN by HP - 15-dc0006nv, OMEN by HP - 15-dc0006tx, OMEN by HP - 15-dc0006ur, OMEN by HP - 15-dc0007la, OMEN by HP - 15-dc0007nk, OMEN by HP - 15-dc0007nl, OMEN by HP - 15-dc0007nm, OMEN by HP - 15-dc0007no, OMEN by HP - 15-dc0007ns, OMEN by HP - 15-dc0007nt, OMEN by HP - 15-dc0007nw, OMEN by HP - 15-dc0007tx, OMEN by HP - 15-dc0007ur, OMEN by HP - 15-dc0008la, OMEN by HP - 15-dc0008ne, OMEN by HP - 15-dc0008ng, OMEN by HP - 15-dc0008nm, OMEN by HP - 15-dc0008no, OMEN by HP - 15-dc0008nq, OMEN by HP - 15-dc0008nt, OMEN by HP - 15-dc0008tx, OMEN by HP - 15-dc0008ur, OMEN by HP - 15-dc0009nc, OMEN by HP - 15-dc0009nk, OMEN by HP - 15-dc0009nm, OMEN by HP - 15-dc0009nq, OMEN by HP - 15-dc0009ns, OMEN by HP - 15-dc0009nt, OMEN by HP - 15-dc0009tx, OMEN by HP - 15-dc0009ur, OMEN by HP - 15-dc0010ca, OMEN by HP - 15-dc0010nf, OMEN by HP - 15-dc0010ng, OMEN by HP - 15-dc0010nm, OMEN by HP - 15-dc0010no, OMEN by HP - 15-dc0010nq, OMEN by HP - 15-dc0010nr, OMEN by HP - 15-dc0010ns, OMEN by HP - 15-dc0010nt, OMEN by HP - 15-dc0010tx, OMEN by HP - 15-dc0010ur, OMEN by HP - 15-dc0011nm, OMEN by HP - 15-dc0011no, OMEN by HP - 15-dc0011nq, OMEN by HP - 15-dc0011nv, OMEN by HP - 15-dc0011tx, OMEN by HP - 15-dc0011ur, OMEN by HP - 15-dc0012nm, OMEN by HP - 15-dc0012no, OMEN by HP - 15-dc0012ns, OMEN by HP - 15-dc0012nv, OMEN by HP - 15-dc0012tx, OMEN by HP - 15-dc0012ur, OMEN by HP - 15-dc0013nm, OMEN by HP - 15-dc0013np, OMEN by HP - 15-dc0013nq, OMEN by HP - 15-dc0013ns, OMEN by HP - 15-dc0013tx, OMEN by HP - 15-dc0013ur, OMEN by HP - 15-dc0014nc, OMEN by HP - 15-dc0014nf, OMEN by HP - 15-dc0014nm, OMEN by HP - 15-dc0014no, OMEN by HP - 15-dc0014np, OMEN by HP - 15-dc0014nq, OMEN by HP - 15-dc0014ns, OMEN by HP - 15-dc0014nv, OMEN by HP - 15-dc0014tx, OMEN by HP - 15-dc0014ur, OMEN by HP - 15-dc0015nc, OMEN by HP - 15-dc0015ng, OMEN by HP - 15-dc0015nm, OMEN by HP - 15-dc0015no, OMEN by HP - 15-dc0015np, OMEN by HP - 15-dc0015nq, OMEN by HP - 15-dc0015ns, OMEN by HP - 15-dc0015nv, OMEN by HP - 15-dc0015tx, OMEN by HP - 15-dc0015ur, OMEN by HP - 15-dc0016nc, OMEN by HP - 15-dc0016nm, OMEN by HP - 15-dc0016np, OMEN by HP - 15-dc0016ns, OMEN by HP - 15-dc0016tx, OMEN by HP - 15-dc0016ur, OMEN by HP - 15-dc0017nm, OMEN by HP - 15-dc0017np, OMEN by HP - 15-dc0017ns, OMEN by HP - 15-dc0017tx, OMEN by HP - 15-dc0017ur, OMEN by HP - 15-dc0018nc, OMEN by HP - 15-dc0018nm, OMEN by HP - 15-dc0018np, OMEN by HP - 15-dc0018nq, OMEN by HP - 15-dc0018ns, OMEN by HP - 15-dc0018tx, OMEN by HP - 15-dc0018ur, OMEN by HP - 15-dc0019nf, OMEN by HP - 15-dc0019nm, OMEN by HP - 15-dc0019np, OMEN by HP - 15-dc0019nq, OMEN by HP - 15-dc0019ns, OMEN by HP - 15-dc0019tx, OMEN by HP - 15-dc0019ur, OMEN by HP - 15-dc0020ca, OMEN by HP - 15-dc0020nm, OMEN by HP - 15-dc0020np, OMEN by HP - 15-dc0020nr, OMEN by HP - 15-dc0020tx, OMEN by HP - 15-dc0020ur, OMEN by HP - 15-dc0021nl, OMEN by HP - 15-dc0021nm, OMEN by HP - 15-dc0021np, OMEN by HP - 15-dc0021tx, OMEN by HP - 15-dc0021ur, OMEN by HP - 15-dc0022na, OMEN by HP - 15-dc0022nf, OMEN by HP - 15-dc0022nl, OMEN by HP - 15-dc0022nm, OMEN by HP - 15-dc0022np, OMEN by HP - 15-dc0022nv, OMEN by HP - 15-dc0022tx, OMEN by HP - 15-dc0022ur, OMEN by HP - 15-dc0023nf, OMEN by HP - 15-dc0023nm, OMEN by HP - 15-dc0023np, OMEN by HP - 15-dc0023tx, OMEN by HP - 15-dc0023ur, OMEN by HP - 15-dc0024cl, OMEN by HP - 15-dc0024nl, OMEN by HP - 15-dc0024nm, OMEN by HP - 15-dc0024tx, OMEN by HP - 15-dc0024ur, OMEN by HP - 15-dc0025ca, OMEN by HP - 15-dc0025nm, OMEN by HP - 15-dc0025tx, OMEN by HP - 15-dc0025ur, OMEN by HP - 15-dc0026nm, OMEN by HP - 15-dc0026ns, OMEN by HP - 15-dc0026tx, OMEN by HP - 15-dc0027nm, OMEN by HP - 15-dc0027ns, OMEN by HP - 15-dc0027tx, OMEN by HP - 15-dc0028nl, OMEN by HP - 15-dc0028nm, OMEN by HP - 15-dc0028ns, OMEN by HP - 15-dc0028tx, OMEN by HP - 15-dc0028ur, OMEN by HP - 15-dc0029na, OMEN by HP - 15-dc0029nm, OMEN by HP - 15-dc0029ns, OMEN by HP - 15-dc0029tx, OMEN by HP - 15-dc0029ur, OMEN by HP - 15-dc0030ca, OMEN by HP - 15-dc0030na, OMEN by HP - 15-dc0030nl, OMEN by HP - 15-dc0030nr, OMEN by HP - 15-dc0030ns, OMEN by HP - 15-dc0030tx, OMEN by HP - 15-dc0030ur, OMEN by HP - 15-dc0031tx, OMEN by HP - 15-dc0032ns, OMEN by HP - 15-dc0032tx, OMEN by HP - 15-dc0032ur, OMEN by HP - 15-dc0033ns, OMEN by HP - 15-dc0033tx, OMEN by HP - 15-dc0033ur, OMEN by HP - 15-dc0034ns, OMEN by HP - 15-dc0034nu, OMEN by HP - 15-dc0034tx, OMEN by HP - 15-dc0035tx, OMEN by HP - 15-dc0035ur, OMEN by HP - 15-dc0036tx, OMEN by HP - 15-dc0036ur, OMEN by HP - 15-dc0037tx, OMEN by HP - 15-dc0037ur, OMEN by HP - 15-dc0038tx, OMEN by HP - 15-dc0038ur, OMEN by HP - 15-dc0039tx, OMEN by HP - 15-dc0039ur, OMEN by HP - 15-dc0040tx, OMEN by HP - 15-dc0040ur, OMEN by HP - 15-dc0041tx, OMEN by HP - 15-dc0041ur, OMEN by HP - 15-dc0042tx, OMEN by HP - 15-dc0042ur, OMEN by HP - 15-dc0043tx, OMEN by HP - 15-dc0043ur, OMEN by HP - 15-dc0044tx, OMEN by HP - 15-dc0044ur, OMEN by HP - 15-dc0045tx, OMEN by HP - 15-dc0045ur, OMEN by HP - 15-dc0046tx, OMEN by HP - 15-dc0046ur, OMEN by HP - 15-dc0047tx, OMEN by HP - 15-dc0047ur, OMEN by HP - 15-dc0048tx, OMEN by HP - 15-dc0048ur, OMEN by HP - 15-dc0049tx, OMEN by HP - 15-dc0050tx, OMEN by HP - 15-dc0051nr, OMEN by HP - 15-dc0051tx, OMEN by HP - 15-dc0052la, OMEN by HP - 15-dc0052nb, OMEN by HP - 15-dc0052nr, OMEN by HP - 15-dc0052tx, OMEN by HP - 15-dc0053la, OMEN by HP - 15-dc0053tx, OMEN by HP - 15-dc0054tx, OMEN by HP - 15-dc0055tx, OMEN by HP - 15-dc0056la, OMEN by HP - 15-dc0056tx, OMEN by HP - 15-dc0057la, OMEN by HP - 15-dc0057tx, OMEN by HP - 15-dc0058nb, OMEN by HP - 15-dc0058tx, OMEN by HP - 15-dc0059nb, OMEN by HP - 15-dc0059tx, OMEN by HP - 15-dc0060tx, OMEN by HP - 15-dc0061tx, OMEN by HP - 15-dc0062tx, OMEN by HP - 15-dc0063tx, OMEN by HP - 15-dc0064tx, OMEN by HP - 15-dc0065tx, OMEN by HP - 15-dc0066nb, OMEN by HP - 15-dc0066tx, OMEN by HP - 15-dc0067tx, OMEN by HP - 15-dc0068tx, OMEN by HP - 15-dc0069tx, OMEN by HP - 15-dc0070tx, OMEN by HP - 15-dc0071tx, OMEN by HP - 15-dc0072tx, OMEN by HP - 15-dc0073tx, OMEN by HP - 15-dc0074tx, OMEN by HP - 15-dc0075tx, OMEN by HP - 15-dc0076tx, OMEN by HP - 15-dc0077tx, OMEN by HP - 15-dc0078tx, OMEN by HP - 15-dc0079tx, OMEN by HP - 15-dc0080tx, OMEN by HP - 15-dc0081tx, OMEN by HP - 15-dc0082tx, OMEN by HP - 15-dc0083tx, OMEN by HP - 15-dc0084tx, OMEN by HP - 15-dc0085nr, OMEN by HP - 15-dc0085nu, OMEN by HP - 15-dc0085tx, OMEN by HP - 15-dc0086nr, OMEN by HP - 15-dc0086nu, OMEN by HP - 15-dc0086tx, OMEN by HP - 15-dc0087nr, OMEN by HP - 15-dc0087nu, OMEN by HP - 15-dc0087tx, OMEN by HP - 15-dc0088nu, OMEN by HP - 15-dc0088tx, OMEN by HP - 15-dc0089tx, OMEN by HP - 15-dc0090tx, OMEN by HP - 15-dc0091cl, OMEN by HP - 15-dc0091tx, OMEN by HP - 15-dc0092tx, OMEN by HP - 15-dc0093tx, OMEN by HP - 15-dc0094tx, OMEN by HP - 15-dc0095tx, OMEN by HP - 15-dc0096nd, OMEN by HP - 15-dc0096nr, OMEN by HP - 15-dc0096tx, OMEN by HP - 15-dc0097nb, OMEN by HP - 15-dc0097tx, OMEN by HP - 15-dc0098nb, OMEN by HP - 15-dc0098tx, OMEN by HP - 15-dc0099tx, OMEN by HP - 15-dc0100tx, OMEN by HP - 15-dc0101nb, OMEN by HP - 15-dc0101tx, OMEN by HP - 15-dc0102tx, OMEN by HP - 15-dc0103tx, OMEN by HP - 15-dc0104tx, OMEN by HP - 15-dc0105tx, OMEN by HP - 15-dc0106tx, OMEN by HP - 15-dc0107tx, OMEN by HP - 15-dc0108nb, OMEN by HP - 15-dc0108tx, OMEN by HP - 15-dc0109nb, OMEN by HP - 15-dc0109tx, OMEN by HP - 15-dc0110tx, OMEN by HP - 15-dc0111nb, OMEN by HP - 15-dc0111tx, OMEN by HP - 15-dc0112nb, OMEN by HP - 15-dc0112tx, OMEN by HP - 15-dc0113tx, OMEN by HP - 15-dc0200ng, OMEN by HP - 15-dc0201ng, OMEN by HP - 15-dc0250nz, OMEN by HP - 15-dc0300ng, OMEN by HP - 15-dc0301ng, OMEN by HP - 15-dc0304ng, OMEN by HP - 15-dc0450nz, OMEN by HP - 15-dc0501na, OMEN by HP - 15-dc0507na, OMEN by HP - 15-dc0508na, OMEN by HP - 15-dc0522na, OMEN by HP - 15-dc0704nz, OMEN by HP - 15-dc0796nz, OMEN by HP - 15-dc0799no, OMEN by HP - 15-dc0800ng, OMEN by HP - 15-dc0803no, OMEN by HP - 15-dc0804no, OMEN by HP - 15-dc0805no, OMEN by HP - 15-dc0850nd, OMEN by HP - 15-dc0850nz, OMEN by HP - 15-dc0900nz, OMEN by HP - 15-dc0975nd, OMEN by HP - 15-dc0977nd, OMEN by HP - 15-dc0980nd, OMEN by HP - 15-dc0982nd, OMEN by HP - 15t-dc000 CTO

Sistemas operacionais afetados : Não aplicável

Softwares afetados : Não aplicável

ID de referência cruzada de comunicações de suporte : IA06107651

A HP Inc. não será responsável por erros técnicos ou editoriais, ou por omissões aqui contidos.As informações são fornecidas "no estado em que se encontram" sem garantias de qualquer tipo.Na extensão permitida por lei, a HP ou suas afiliadas, subcontratadas ou fornecedores não serão responsáveis por danos incidentais, especiais ou consequentes, incluindo o custo de paralisações; lucros cessantes; danos relacionados à aquisição de produtos ou serviços substitutos; ou danos por perda de dados, ou restauração de software.As informações contidas neste documento estão sujeitas a alteração sem prévio aviso.A HP Inc. e os nomes de produtos da HP referenciados aqui são marcas registradas da HP Inc. nos Estados Unidos e em outros países.Os demais nomes de produtos e empresas mencionados aqui podem ser marcas comerciais de seus respectivos proprietários.

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