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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Identificação do documento: c03969511

Versão: 1

Notebooks HP - O computador está estranhamente lento

AVISO:: As informações neste documento, incluindo versões de produtos e softwares, são atualizadas na data de liberação.Este documento está sujeito a alterações sem prévio aviso.

Data de liberação : 20-Oct-2013

Última atualização : 20-Oct-2013

DESCRIÇÃO
O computador está estranhamente lento após não ter sido utilizado por alguns dias. Reiniciar o computador não resolve o problema.

ABRANGÊNCIA
As informações deste documento se aplicam ao seguintes equipamentos:
Computadores:
  • Notebook Compaq 320
  • Notebook Compaq 325
  • Notebook Compaq 420
  • Notebook Compaq 421
  • Notebook Compaq 435
  • Notebook Compaq 436
  • Notebook Compaq 620
  • Computador Compaq Mini 110c-1000
  • Computador Compaq Mini 311c-1000
  • Compaq Mini série CQ10-600
  • Compaq Mini série CQ10-800
  • Notebook Compaq Presario série CQ32-200
  • Notebook Compaq Presario série CQ40-100
  • Notebook Compaq Presario série CQ40-100
  • Notebook Compaq Presario série CQ40-200
  • Notebook Compaq Presario série CQ40-200
  • Notebook Compaq Presario série CQ40-300
  • Notebook Compaq Presario série CQ40-300
  • Notebook Compaq Presario série CQ40-300
  • Notebook Compaq Presario série CQ40-300
  • Notebook Compaq Presario série CQ40-400
  • Notebook Compaq Presario série CQ40-400
  • Notebook Compaq Presario série CQ40-500
  • Notebook Compaq Presario série CQ40-600
  • Notebook Compaq Presario série CQ42-200
  • Notebook Compaq Presario série CQ42-300
  • Notebook Compaq Presario série CQ42-300
  • Notebook Compaq Presario série CQ42-400
  • Notebook Compaq Presario série CQ45-100
  • Notebook Compaq Presario série CQ45-200
  • Notebook Compaq Presario série CQ45-300
  • Notebook Compaq Presario série CQ45-400
  • Notebook Compaq Presario série CQ56-100
  • Notebook Compaq Presario série CQ56-100
  • Notebook Compaq Presario série CQ56-200
  • Notebook Compaq Presario série CQ56-200
  • Notebook Compaq Presario série CQ60-100
  • Notebook Compaq Presario série CQ60-200
  • Notebook Compaq Presario série CQ60-300
  • Notebook Compaq Presario série CQ60-400
  • Notebook Compaq Presario série CQ60-600
  • Notebook Compaq Presario série CQ62-300
  • Notebook Compaq Presario série CQ62-300
  • Notebook Compaq Presario série CQ62-400
  • Notebook Compaq Presario série CQ62-400
  • Notebook Compaq Presario série CQ62-400
  • Notebook Compaq Presario série CQ62-a00
  • Notebook Compaq Presario série CQ70-200
  • Notebook Compaq Presario série CQ71-100
  • Notebook Compaq Presario série CQ71-200
  • Notebook Compaq Presario série CQ71-300
  • Notebook Compaq Presario série CQ72-100
  • Notebook HP 3125
  • Notebook HP 420
  • Notebook HP 421
  • Notebook HP 425
  • Notebook HP 430
  • Notebook HP 431
  • Notebook HP 435
  • Notebook HP 620
  • Notebook HP 625
  • Notebook HP 630
  • Notebook HP 631
  • Notebook HP 631
  • Notebook HP 635
  • Notebook HP 635
  • Notebook HP Compaq 2230s
  • Notebook HP EliteBook 2170p
  • Notebook HP EliteBook 2560p
  • Notebook HP EliteBook 2570p
  • Notebook HP EliteBook 2570p
  • Tablet HP EliteBook 2760p
  • Notebook HP EliteBook 8460p
  • Estação de trabalho móvel HP EliteBook 8460w
  • Notebook HP EliteBook 8470p
  • Estação de trabalho móvel HP EliteBook 8470w
  • Notebook HP EliteBook 8560p
  • Estação de trabalho móvel HP EliteBook 8560w
  • Notebook HP EliteBook 8570p
  • Estação de trabalho móvel HP EliteBook 8570w
  • Estação de trabalho móvel HP EliteBook 8760w
  • Estação de trabalho móvel HP EliteBook 8770w
  • Notebook HP EliteBook Folio 9470m
  • Ultrabook HP EliteBook Folio 9470m
  • Ultrabook HP EliteBook Folio 9470m
  • Notebook HP Envy série 14-1000
  • Notebook HP ENVY série 14-1000
  • Notebook HP ENVY Beats Edition série 14-1100
  • Notebook HP ENVY Beats Edition série 14-1100
  • Notebook HP ENVY Beats Edition série 14-1100
  • Notebook HP ENVY série 14-1100
  • Notebook HP ENVY série 14-1100
  • Notebook HP ENVY série 14-1100
  • Notebook HP ENVY série 14-1100
  • Notebook HP ENVY Beats Edition série 14-1200
  • Notebook HP ENVY série 14-1200
  • Notebook HP ENVY Beats Edition série 14-2000
  • Notebook HP ENVY série 14-2000
  • Notebook HP ENVY série 15-3000
  • Notebook HP ENVY série 15-3000
  • Notebook HP ENVY série 15-3200
  • Notebook HP ENVY série 17-1100
  • Notebook HP ENVY série 17-1100
  • Notebook HP ENVY 3D Edition série 17-2000
  • Notebook HP ENVY série 17-2000
  • Notebook HP ENVY 3D Edition série 17-3000
  • Notebook HP ENVY série 17-3000
  • Notebook HP ENVY série 17-3000
  • Notebook HP ENVY 3D Edition série 17-3200
  • Notebook HP ENVY série 17-3200
  • Notebook HP ENVY série 4-1000
  • Sleekbook HP ENVY 4-1200
  • Ultrabook HP ENVY 4-1200
  • Notebook HP ENVY série 6-1000
  • Sleekbook HP ENVY 6-1200
  • Ultrabook HP ENVY 6-1200
  • Notebook HP ENVY série dv4-5200
  • Notebook HP ENVY série dv6-7200
  • Notebook HP ENVY série dv7-7200
  • Notebook HP ENVY série dv7-7200
  • Notebook HP ENVY série dv7-7200 Quad Edition
  • Notebook HP ENVY série dv7-7200 Select Edition
  • Notebook HP ENVY série m4-1100
  • Notebook HP ENVY série m6-1100
  • Notebook HP ENVY série m6-1100
  • Notebook HP ENVY série m6-1200
  • Ultrabook HP ENVY Pro
  • Sleekbook HP ENVY 4-1000
  • Sleekbook HP ENVY 4-1000
  • Sleekbook HP ENVY 4-1100
  • Sleekbook HP ENVY 6-1000
  • Sleekbook HP ENVY 6-1000
  • Sleekbook HP ENVY 6-1100
  • Sleekbook HP ENVY 6-1100
  • Sleekbook HP ENVY TouchSmart 4-1200
  • Ultrabook HP ENVY TouchSmart 4-1200
  • Sleekbook HP ENVY TouchSmart 4-1100
  • Ultrabook HP ENVY TouchSmart 4-1100
  • Ultrabook HP ENVY 4-1000
  • Ultrabook HP ENVY 4-1100
  • Ultrabook HP ENVY 6-1000
  • Ultrabook HP ENVY 6-1000
  • Ultrabook HP ENVY 6-1100
  • Notebook HP série G32-200
  • Notebook HP série G32-300
  • Notebook HP série G42-200
  • Notebook HP série G42-300
  • Notebook HP série G42-300
  • Notebook HP série G42-400
  • Notebook HP série G42-400
  • Notebook HP série G56-100
  • Notebook HP série G56-100
  • Notebook HP série G56-100
  • Notebook HP série G56-200
  • Notebook HP série G60-100
  • Notebook HP série G60-200
  • Notebook HP série G60-500
  • Notebook HP série G60-600
  • Notebook HP série G62-300
  • Notebook HP série G62-300
  • Notebook HP série G62-400
  • Notebook HP série G62-400
  • Notebook HP série G62-400
  • Notebook HP série G62-a00
  • Notebook HP série G62-a00
  • Notebook HP série G62-b00
  • Notebook HP série G70-100
  • Notebook HP série G70-200
  • Notebook HP série G71-300
  • Notebook HP série G72-100
  • Notebook HP série G72-b00
  • Notebook HP série G72-c00
  • Notebook HP série HDX X16-1000 Premium
  • Notebook HP série HDX X16-1100 Premium
  • Notebook HP série HDX X16-1100 Premium
  • Notebook HP série HDX X16-1200 Premium
  • Notebook HP série HDX X16-1200 Premium
  • Notebook HP série HDX X16-1300 Premium
  • Notebook HP série HDX X18-1000 Premium
  • Notebook HP série HDX X18-1100 Premium
  • Notebook HP série HDX X18-1200 Premium
  • Notebook HP série HDX X18-1200 Premium
  • Notebook HP série HDX X18-1300 Premium
  • Notebook HP série HDX16-1000
  • Notebook HP série HDX16-1100
  • Notebook HP série HDX18-1000
  • Computador HP Mini série 110-1000
  • Computador HP Mini série 110-3500
  • Computador HP Mini série 110-3600
  • Computador HP Mini série 110-3700
  • Notebook HP Mini 1101
  • Computador HP Mini série 210-2000
  • Computador HP Mini série 210-2000
  • Computador HP Mini série 210-2100
  • Computador HP Mini série 210-2200
  • Computador HP Mini série 311-1000
  • Notebook HP Pavilion série 14-10000
  • Sleekbook HP Pavilion 14-b100
  • Sleekbook HP Pavilion 14-b100
  • Ultrabook HP Pavilion 14-b100
  • Sleekbook HP Pavilion 15-b100
  • Sleekbook HP Pavilion 15-b100
  • Ultrabook HP Pavilion 15-b100
  • Notebook HP Pavilion Entertainment série dm1-2000
  • Notebook HP Pavilion Entertainment série dm1-3000
  • Notebook HP Pavilion Entertainment série dm1-3200
  • Notebook HP Pavilion Entertainment série dm1-4000
  • Notebook HP Pavilion Entertainment série dm1-4000
  • Notebook HP Pavilion Entertainment série dm1-4100 por Alexandre Herchcovitch
  • Notebook HP Pavilion Entertainment série dm1-4100
  • Notebook HP Pavilion Entertainment série dm1-4100
  • Notebook HP Pavilion Entertainment série dm1-4100
  • Notebook HP Pavilion Entertainment série dm1-4100
  • Notebook HP Pavilion Entertainment série dm1-4200
  • Notebook HP Pavilion Entertainment série dm1-4200
  • Notebook HP Pavilion série dm1-4300
  • Notebook HP Pavilion série dm1-4400
  • Notebook HP Pavilion Entertainment série dm3-2100
  • Notebook HP Pavilion Entertainment série dm3-3000
  • Notebooks HP Pavilion Entertainment série dm3-3000
  • Notebook HP Pavilion Entertainment série dm4-1000
  • Notebook HP Pavilion Entertainment série dm4-1100
  • Notebook HP Pavilion Entertainment série dm4-1200
  • Notebook HP Pavilion Entertainment série dm4-1300
  • Notebook HP Pavilion Entertainment série dm4-2000
  • Notebook HP Pavilion Entertainment série dm4-2100
  • Notebook HP Pavilion série dm4-3000 Beats Edition Entertainment
  • Notebook HP Pavilion série dm4-3000 Entertainment Beats Edition
  • Notebook HP Pavilion Entertainment série dm4-3000
  • Notebook HP Pavilion série dm4-3100 Beats Edition Entertainment
  • Notebook HP Pavilion Entertainment série dm4-3100
  • Notebook HP Pavilion Entertainment série dv3-4100
  • Notebook HP Pavilion Entertainment série dv3-4200
  • Notebook HP Pavilion Entertainment série dv3-4300
  • Notebok HP Pavilion série dv3500 Entertainment
  • Notebook HP Pavilion série dv3600 Entertainment
  • Notebook HP Pavilion série dv3600 Entertainment
  • Notebook HP Pavilion série dv3700 Entertainment
  • Notebook HP Pavilion série dv3800 Entertainment
  • Notebook HP Pavilion Entertainment série dv4-1000
  • Notebook HP Pavilion Entertainment série dv4-1100
  • Notebook HP Pavilion Special Edition Entertainment série dv4-1100
  • Notebook HP Pavilion Entertainment série dv4-1200
  • Notebook HP Pavilion Entertainment série dv4-1200
  • Notebook HP Pavilion Special Edition Entertainment série dv4-1200
  • Notebook HP Pavilion Entertainment série dv4-1300
  • Notebook HP Pavilion Entertainment série dv4-1400
  • Notebook HP Pavilion Entertainment série dv4-1500
  • Notebook HP Pavilion Entertainment série dv4-3000
  • Notebook HP Pavilion Entertainment série dv4-3100
  • Notebook HP Pavilion Entertainment série dv4-4000
  • Notebook HP Pavilion Entertainment série dv4-4000
  • Notebook HP Pavilion Entertainment série dv4-4100
  • Notebook HP Pavilion Entertainment série dv4-4200
  • Notebook HP Pavilion Entertainment série dv4-5000
  • Notebook HP Pavilion Entertainment série dv4-5100
  • Notebook HP Pavilion Entertainment série dv4-5a00
  • Notebook HP Pavilion Entertainment série dv5-2000
  • Notebook HP Pavilion Entertainment série dv5-2100
  • Notebook HP Pavilion Entertainment série dv6-1000
  • Notebook HP Pavilion Entertainment série dv6-1000
  • Notebook HP Pavilion Entertainment série dv6-1100
  • Notebook HP Pavilion Entertainment série dv6-1200
  • Notebook HP Pavilion Entertainment série dv6-1200
  • Notebook HP Pavilion Entertainment série dv6-1300
  • Notebook HP Pavilion Entertainment série dv6-2000
  • Notebook HP Pavilion Entertainment série dv6-3100
  • Notebook HP Pavilion Entertainment série dv6-3100
  • Notebook HP Pavilion Select Edition Entertainment série dv6-3100
  • Notebook HP Pavilion Entertainment série dv6-3200
  • Notebook HP Pavilion Entertainment série dv6-3200
  • Notebook HP Pavilion Entertainment série dv6-3200
  • Notebook HP Pavilion Entertainment série dv6-3200
  • Notebook HP Pavilion Select Edition Entertainment série dv6-3200
  • Notebook HP Pavilion Entertainment série dv6-4000
  • Notebook HP Pavilion Entertainment série dv6-6000
  • Notebook HP Pavilion Entertainment série dv6-6000
  • Notebook HP Pavilion Entertainment série dv6-6100
  • Notebook HP Pavilion Entertainment série dv6-6100
  • Notebook HP Pavilion Quad Edition Entertainment série dv6-6100
  • Notebook HP Pavilion Select Edition Entertainment série dv6-6100
  • Notebook HP Pavilion Entertainment série dv6-6200
  • Notebook HP Pavilion Entertainment série dv6-6200
  • Notebook HP Pavilion Entertainment série dv6-6b00
  • Notebook HP Pavilion Entertainment série dv6-6b00
  • Notebook HP Pavilion Quad Edition Entertainment série dv6-6b00
  • Notebook HP Pavilion Quad Edition Entertainment série dv6-6b00
  • Notebook HP Pavilion Select Edition Entertainment série dv6-6b00
  • Notebook HP Pavilion série dv6-6c00 Entertainment
  • Notebook HP Pavilion série dv6-6c00 Entertainment
  • Notebook HP Pavilion série dv6-6c00 Quad Edition Entertainment
  • Notebook HP Pavilion série dv6-6c00 Quad Edition Entertainment
  • Notebook HP Pavilion série dv6-6c00 Select Edition Entertainment
  • Notebook HP Pavilion Entertainment série dv6-7000
  • Notebook HP Pavilion Entertainment série dv6-7000
  • Notebook HP Pavilion Quad Edition Entertainment série dv6-7000
  • Notebook HP Pavilion Select Edition Entertainment série dv6-7000
  • Notebook HP Pavilion Entertainment série dv6-7100
  • Notebook HP Pavilion Entertainment série dv6-7100
  • Notebook HP Pavilion Entertainment série dv6-7100
  • Notebook HP Pavilion Entertainment série dv7-1200
  • Notebook HP Pavilion Entertainment série dv7-2000
  • Notebook HP Pavilion Entertainment série dv7-2000
  • Notebook HP Pavilion Entertainment série dv7-2100
  • Notebook HP Pavilion Entertainment série dv7-2100
  • Notebook HP Pavilion Entertainment série dv7-2200
  • Notebook HP Pavilion Entertainment série dv7-3000
  • Notebook HP Pavilion Entertainment série dv7-3000
  • Notebook HP Pavilion Entertainment série dv7-4100
  • Notebook HP Pavilion Entertainment série dv7-4100
  • Notebook HP Pavilion Entertainment série dv7-4200
  • Notebook HP Pavilion Entertainment série dv7-4200
  • Notebook HP Pavilion Entertainment série dv7-4200
  • Notebook HP Pavilion Entertainment série dv7-4300
  • Notebook HP Pavilion Entertainment série dv7-5000
  • Notebook HP Pavilion Entertainment série dv7-6000
  • Notebook HP Pavilion Entertainment série dv7-6000
  • Notebook HP Pavilion Entertainment série dv7-6000
  • Notebook HP Pavilion Entertainment série dv7-6100
  • Notebook HP Pavilion Entertainment série dv7-6100
  • Notebook HP Pavilion Entertainment série dv7-6100
  • Notebook HP Pavilion Quad Edition Entertainment série dv7-6100
  • Notebook HP Pavilion Entertainment série dv7-6200
  • Notebook HP Pavilion Quad Edition Entertainment série dv7-6200
  • Notebook HP Pavilion Entertainment série dv7-6b00
  • Notebook HP Pavilion Entertainment série dv7-6b00
  • Notebook HP Pavilion Entertainment série dv7-6b00
  • Notebook HP Pavilion Quad Edition Entertainment série dv7-6b00
  • Notebook HP Pavilion série dv7-6c00 Entertainment
  • Notebook HP Pavilion série dv7-6c00 Quad Edition Entertainment
  • Notebook HP Pavilion Entertainment série dv7-7000
  • Notebook HP Pavilion Entertainment série dv7-7000
  • Notebook HP Pavilion Quad Edition Entertainment série dv7-7000
  • Notebook HP Pavilion série dv7-7000 Select Edition Entertainment
  • Notebook HP Pavilion Entertainment série dv7-7100
  • Notebook HP Pavilion Entertainment série dv7-7100
  • Notebook HP Pavilion Entertainment série dv7-7100
  • Notebook HP Pavilion série g4-1000
  • Notebook HP Pavilion série g4-1000
  • Notebook HP Pavilion série g4-1100
  • Notebook HP Pavilion série g4-1100
  • Notebook HP Pavilion série g4-1200
  • Notebook HP Pavilion série g4-1200
  • Notebook HP Pavilion série g4-1200
  • Notebook HP Pavilion série g4-1300
  • Notebook HP Pavilion série g4-1300
  • Notebook HP Pavilion série g4-1300
  • Notebook HP Pavilion série g4-1400
  • Notebook HP Pavilion série g4-2000
  • Notebook HP Pavilion série g4-2000
  • Notebook HP Pavilion série g4-2000
  • Notebook HP Pavilion série g4-2100
  • Notebook HP Pavilion série g4-2100
  • Notebook HP Pavilion série g4-2200
  • Notebook HP Pavilion série g4-2200
  • Notebook HP Pavilion série g4-2300
  • Notebook HP Pavilion série g6-1000
  • Notebook HP Pavilion série g6-1100
  • Notebook HP Pavilion série g6-1200
  • Notebook HP Pavilion série g6-1200
  • Notebook HP Pavilion série g6-1300
  • Notebook HP Pavilion série g6-1300
  • Notebook HP Pavilion série g6-1a00
  • Notebook HP Pavilion série g6-1a00
  • Notebook HP Pavilion série g6-1a00
  • Notebook HP Pavilion série g6-1b00
  • Notebook HP Pavilion série g6-1b00
  • Notebook HP Pavilion série g6-1c00
  • Notebook HP Pavilion série g6-1c00
  • Notebook HP Pavilion série g6-1d00
  • Notebook HP Pavilion série g6-1d00
  • Notebook HP Pavilion série g6-2000
  • Notebook HP Pavilion série g6-2000
  • Notebook HP Pavilion série g6-2000 Select Edition
  • Notebook HP Pavilion série g6-2100
  • Notebook HP Pavilion série g6-2100
  • Notebook HP Pavilion série g6-2200
  • Notebook HP Pavilion série g6-2200
  • Notebook HP Pavilion série g6-2200 Select Edition
  • Notebook HP Pavilion série g6-2300
  • Notebook HP Pavilion série g6-2300
  • Notebook HP Pavilion série g6-2300 Select Edition
  • Notebook HP Pavilion série g7-1000
  • Notebook HP Pavilion série g7-1100
  • Notebook HP Pavilion série g7-1200
  • Notebook HP Pavilion série g7-1200
  • Notebook HP Pavilion série g7-1300
  • Notebook HP Pavilion série g7-1300
  • Notebook HP Pavilion série g7-2000
  • Notebook HP Pavilion série g7-2000
  • Notebook HP Pavilion série g7-2100
  • Notebook HP Pavilion série g7-2100
  • Notebook HP Pavilion série g7-2100
  • Notebook HP Pavilion série g7-2200
  • Notebook HP Pavilion série g7-2200
  • Notebook HP Pavilion série g7-2300
  • Notebook HP Pavilion série g7-2300
  • Notebook HP Pavilion Entertainment série m6-1000
  • Notebook HP Pavilion Entertainment série m6-1000
  • Notebook HP Pavilion série m7-1000 Entertainment
  • Sleekbook HP Pavilion 14-b000
  • Sleekbook HP Pavilion 14-b000
  • Sleekbook HP Pavilion 15-b000
  • Sleekbook HP Pavilion 15-b000
  • Sleekbook HP Pavilion TouchSmart 15-b000
  • Sleekbook HP Pavilion TouchSmart 15-b100
  • Sleekbook HP Pavilion TouchSmart 15-b100
  • Ultrabook HP Pavilion 14-b000
  • Ultrabook HP Pavilion 15-b000
  • Notebook HP ProBook 2570p
  • Notebook HP ProBook 4230s
  • Notebook HP ProBook 4310s
  • Notebook HP ProBook 4311s
  • Notebook HP ProBook 4320s
  • Notebook HP ProBook 4321s
  • Notebook HP ProBook 4325s
  • Notebook HP ProBook 4326s
  • Notebook HP ProBook 4330s
  • Notebook HP ProBook 4331s
  • Notebook HP ProBook 4340s
  • Notebook HP ProBook 4341s
  • Notebook HP ProBook 440 G0
  • Notebook HP ProBook 4410s
  • Notebook HP ProBook 4420s
  • Notebook HP ProBook 4425s
  • Notebook HP ProBook 4430s
  • Notebook HP ProBook 4431s
  • Notebook HP ProBook 4435s
  • Notebook HP ProBook 4436s
  • Notebook HP ProBook 4440s
  • Notebook HP ProBook 4441s
  • Notebook HP ProBook 4445s
  • Notebook HP ProBook 4446s
  • Notebook HP ProBook 445 G1
  • Notebook HP ProBook 450 G0
  • Notebook HP ProBook 4520s
  • Notebook HP ProBook 4525s
  • Notebook HP ProBook 4530s
  • Notebook HP ProBook 4535s
  • Notebook HP ProBook 4540s
  • Notebook HP ProBook 4545s
  • Notebook HP ProBook 455 G1
  • Notebook HP ProBook 470 G0
  • Notebook HP ProBook 4710s
  • Notebook HP ProBook 4720s
  • Notebook HP ProBook 4730s
  • Notebook HP ProBook 4740s
  • Notebook HP ProBook 5330m
  • Notebook HP ProBook 6360b
  • Notebook HP ProBook 6460b
  • Notebook HP ProBook 6465b
  • Notebook HP ProBook 6470b
  • Notebook HP ProBook 6475b
  • Notebook HP ProBook 6560b
  • Notebook HP ProBook 6565b
  • Notebook HP ProBook 6570b
  • Ultrabook HP Spectre XT TouchSmart 15-4100
  • Ultrabook HP Spectre XT TouchSmart 15-4000
  • Notebook HP TouchSmart série tm2-2100
  • Notebook HP TouchSmart série tm2-2200
  • Notebook HP TouchSmart série tx2-1000
  • Notebook HP TouchSmart série tx2-1100
  • Notebook HP TouchSmart série tx2-1200
  • Notebook HP TouchSmart série tx2-1300
  • Notebook HP TouchSmart série tx2-1300
Sistemas operacionais:
  • Microsoft Windows 7 Enterprise (64 bits)
RESOLUÇÃO
Para resolver esse problema, baixe e instale o SoftPaq abaixo:
Descrição do softpaq
Notas de lançamento
Baixar SoftPaq
Atualização do firmware do disco rígido Seagate
Versão: 0006HPM1
Revisão: A
observação:
Uma versão mais recente desse software pode estar disponível. Verifique se há novas versões em http://www.hp.com.br/.

Hardware platforms affected : Compaq 320 Notebook PC, Compaq 325 Notebook PC, Compaq 420 Notebook PC, Compaq 421 Notebook PC, Compaq 435 Notebook PC, Compaq 436 Notebook PC, Compaq 620 Notebook PC, Compaq Mini 110c-1000 PC series, Compaq Mini 311c-1000 PC series, Compaq Mini CQ10-600 PC series, Compaq Mini CQ10-800 PC series, Compaq Presario CQ32-200 Notebook PC series, Compaq Presario CQ40-100 Notebook PC series, Compaq Presario CQ40-200 Notebook PC series, Compaq Presario CQ40-300 Notebook PC series, Compaq Presario CQ40-400 Notebook PC series, Compaq Presario CQ40-500 Notebook PC series, Compaq Presario CQ40-600 Notebook PC series, Compaq Presario CQ42-200 Notebook PC series, Compaq Presario CQ42-300 Notebook PC series, Compaq Presario CQ42-400 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ56-100 Notebook PC series, Compaq Presario CQ56-200 Notebook PC series, Compaq Presario CQ60-100 Notebook PC series, Compaq Presario CQ60-200 Notebook PC series, Compaq Presario CQ60-300 Notebook PC series, Compaq Presario CQ60-400 Notebook PC series, Compaq Presario CQ60-600 Notebook PC series, Compaq Presario CQ62-300 Notebook PC series, Compaq Presario CQ62-400 Notebook PC series, Compaq Presario CQ62-a00 Notebook PC series, Compaq Presario CQ70-200 Notebook PC series, Compaq Presario CQ71-100 Notebook PC series, Compaq Presario CQ71-200 Notebook PC series, Compaq Presario CQ71-300 Notebook PC series, Compaq Presario CQ72-100 Notebook PC series (deleted), HP 3125 Notebook PC, HP 420 Notebook PC, HP 421 Notebook PC, HP 425 Notebook PC, HP 430 Notebook PC, HP 431 Notebook PC, HP 435 Notebook PC, HP 620 Notebook PC, HP 625 Notebook PC, HP 630 Notebook PC, HP 631 Notebook PC, HP 635 Notebook PC, HP Compaq 2230s Notebook PC, HP ENVY 14-1000 Notebook PC series, HP ENVY 14-1100 Beats Edition Notebook PC series, HP ENVY 14-1100 Notebook PC series, HP ENVY 14-1200 Beats Edition Notebook PC series, HP ENVY 14-1200 Notebook PC series, HP ENVY 14-2000 Beats Edition Notebook PC series, HP ENVY 14-2000 Notebook PC series, HP ENVY 15-3000 Notebook PC series, HP ENVY 15-3200 Notebook PC series, HP ENVY 17-1100 Notebook PC series, HP ENVY 17-2000 3D Edition Notebook PC series, HP ENVY 17-2000 Notebook PC series, HP ENVY 17-3000 3D Edition Notebook PC series, HP ENVY 17-3000 Notebook PC series, HP ENVY 17-3200 3D Edition Notebook PC series, HP ENVY 17-3200 Notebook PC series, HP ENVY 4-1000 Notebook PC series, HP ENVY 4-1200 Sleekbook, HP ENVY 4-1200 Ultrabook, HP ENVY 6-1000 Notebook PC series, HP ENVY 6-1200 Sleekbook, HP ENVY 6-1200 Ultrabook, HP ENVY Pro Ultrabook, HP ENVY Sleekbook 4-1000, HP ENVY Sleekbook 4-1100, HP ENVY Sleekbook 6-1000, HP ENVY Sleekbook 6-1100, HP ENVY TouchSmart 4-1200 Sleekbook, HP ENVY TouchSmart 4-1200 Ultrabook, HP ENVY TouchSmart Sleekbook 4-1100, HP ENVY TouchSmart Ultrabook 4-1100, HP ENVY Ultrabook 4-1000, HP ENVY Ultrabook 4-1100, HP ENVY Ultrabook 6-1000, HP ENVY Ultrabook 6-1100, HP ENVY dv4-5200 Notebook PC series, HP ENVY dv6-7200 Notebook PC series, HP ENVY dv7-7200 Notebook PC series, HP ENVY dv7-7200 Quad Edition Notebook PC series, HP ENVY dv7-7200 Select Edition Notebook PC series, HP ENVY m4-1100 Notebook PC series, HP ENVY m6-1100 Notebook PC series, HP ENVY m6-1200 Notebook PC series, HP EliteBook 2170p Notebook PC, HP EliteBook 2560p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP EliteBook 8570w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP EliteBook 8770w Mobile Workstation, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP G32-200 Notebook PC series, HP G32-300 Notebook PC series, HP G42-200 Notebook PC series, HP G42-300 Notebook PC series, HP G42-400 Notebook PC series, HP G56-100 Notebook PC series, HP G56-200 Notebook PC series, HP G60-100 Notebook PC series, HP G60-200 Notebook PC series, HP G60-500 Notebook PC series, HP G60-600 Notebook PC series, HP G62-300 Notebook PC series, HP G62-400 Notebook PC series, HP G62-a00 Notebook PC series, HP G62-b00 Notebook PC series, HP G70-100 Notebook PC series, HP G70-200 Notebook PC series, HP G71-300 Notebook PC series, HP G72-100 Notebook PC series, HP G72-b00 Notebook PC series, HP G72-c00 Notebook PC series, HP HDX X16-1000 Premium Notebook PC series, HP HDX X16-1100 Premium Notebook PC series, HP HDX X16-1200 Premium Notebook PC series, HP HDX X16-1300 Premium Notebook PC series, HP HDX X18-1000 Premium Notebook PC series, HP HDX X18-1100 Premium Notebook PC series, HP HDX X18-1200 Premium Notebook PC series, HP HDX X18-1300 Premium Notebook PC series, HP Mini 110-1000 PC series, HP Mini 110-3500 PC series, HP Mini 110-3600 PC series, HP Mini 110-3700 PC series, HP Mini 1101, HP Mini 210-2000 PC series, HP Mini 210-2100 PC series, HP Mini 210-2200 PC series, HP Mini 311-1000 PC series, HP Pavilion 14-b100 Sleekbook, HP Pavilion 14-b100 Ultrabook, HP Pavilion 15-b100 Sleekbook, HP Pavilion 15-b100 Ultrabook, HP Pavilion Sleekbook 14-b000, HP Pavilion Sleekbook 15-b000, HP Pavilion TouchSmart 15-b000 Sleekbook, HP Pavilion TouchSmart 15-b100 Sleekbook, HP Pavilion Ultrabook 14-b000, HP Pavilion Ultrabook 15-b000, HP Pavilion dm1-2000 Entertainment Notebook PC series, HP Pavilion dm1-3000 Entertainment Notebook PC series, HP Pavilion dm1-3200 Entertainment Notebook PC series, HP Pavilion dm1-4000 Entertainment Notebook PC series, HP Pavilion dm1-4100 Entertainment Notebook PC series, HP Pavilion dm1-4100 by Alexandre Herchcovitch Entertainment Notebook PC series, HP Pavilion dm1-4200 Entertainment Notebook PC series, HP Pavilion dm1-4300 Notebook PC series, HP Pavilion dm1-4400 Notebook PC series, HP Pavilion dm3-2100 Entertainment Notebook PC series, HP Pavilion dm3-3000 Entertainment Notebook PC series, HP Pavilion dm4-1000 Entertainment Notebook PC series, HP Pavilion dm4-1100 Entertainment Notebook PC series, HP Pavilion dm4-1200 Entertainment Notebook PC series, HP Pavilion dm4-1300 Entertainment Notebook PC series, HP Pavilion dm4-2000 Entertainment Notebook PC series, HP Pavilion dm4-2100 Entertainment Notebook PC series, HP Pavilion dm4-3000 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3000 Entertainment Notebook PC series, HP Pavilion dm4-3100 Beats Edition Entertainment Notebook PC series, HP Pavilion dm4-3100 Entertainment Notebook PC series, HP Pavilion dv3-4100 Entertainment Notebook PC series, HP Pavilion dv3-4200 Entertainment Notebook PC series, HP Pavilion dv3-4300 Entertainment Notebook PC series, HP Pavilion dv3500 Entertainment Notebook PC series, HP Pavilion dv3600 Entertainment Notebook PC series, HP Pavilion dv3700 Entertainment Notebook PC series, HP Pavilion dv3800 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-3000 Entertainment Notebook PC series, HP Pavilion dv4-3100 Entertainment Notebook PC series, HP Pavilion dv4-4000 Entertainment Notebook PC series, HP Pavilion dv4-4100 Entertainment Notebook PC series, HP Pavilion dv4-4200 Entertainment Notebook PC series, HP Pavilion dv4-5000 Entertainment Notebook PC series, HP Pavilion dv4-5100 Entertainment Notebook PC series, HP Pavilion dv4-5a00 Entertainment Notebook PC series, HP Pavilion dv5-2000 Entertainment Notebook PC series, HP Pavilion dv5-2100 Entertainment Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-3100 Entertainment Notebook PC series, HP Pavilion dv6-3100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-3200 Entertainment Notebook PC series, HP Pavilion dv6-3200 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-4000 Entertainment Notebook PC series, HP Pavilion dv6-6000 Entertainment Notebook PC series, HP Pavilion dv6-6100 Entertainment Notebook PC series, HP Pavilion dv6-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6100 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6200 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Entertainment Notebook PC series, HP Pavilion dv6-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6b00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Entertainment Notebook PC series, HP Pavilion dv6-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-6c00 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Entertainment Notebook PC series, HP Pavilion dv6-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv6-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv6-7100 Entertainment Notebook PC series, HP Pavilion dv7-1200 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-4100 Entertainment Notebook PC series, HP Pavilion dv7-4200 Entertainment Notebook PC series, HP Pavilion dv7-4300 Entertainment Notebook PC series, HP Pavilion dv7-5000 Entertainment Notebook PC series, HP Pavilion dv7-6000 Entertainment Notebook PC series, HP Pavilion dv7-6100 Entertainment Notebook PC series, HP Pavilion dv7-6100 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6200 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6b00 Entertainment Notebook PC series, HP Pavilion dv7-6b00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-6c00 Entertainment Notebook PC series, HP Pavilion dv7-6c00 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Entertainment Notebook PC series, HP Pavilion dv7-7000 Quad Edition Entertainment Notebook PC series, HP Pavilion dv7-7000 Select Edition Entertainment Notebook PC series, HP Pavilion dv7-7100 Entertainment Notebook PC series, HP Pavilion g4-1000 Notebook PC series, HP Pavilion g4-1100 Notebook PC series, HP Pavilion g4-1200 Notebook PC series, HP Pavilion g4-1300 Notebook PC series, HP Pavilion g4-1400 Notebook PC series, HP Pavilion g4-2000 Notebook PC series, HP Pavilion g4-2100 Notebook PC series, HP Pavilion g4-2200 Notebook PC series, HP Pavilion g4-2300 Notebook PC series, HP Pavilion g6-1000 Notebook PC series, HP Pavilion g6-1100 Notebook PC series, HP Pavilion g6-1200 Notebook PC series, HP Pavilion g6-1300 Notebook PC series, HP Pavilion g6-1a00 Notebook PC series, HP Pavilion g6-1b00 Notebook PC series, HP Pavilion g6-1c00 Notebook PC series, HP Pavilion g6-1d00 Notebook PC series, HP Pavilion g6-2000 Notebook PC series, HP Pavilion g6-2000 Select Edition Notebook PC series, HP Pavilion g6-2100 Notebook PC series, HP Pavilion g6-2200 Notebook PC series, HP Pavilion g6-2200 Select Edition Notebook PC series, HP Pavilion g6-2300 Notebook PC series, HP Pavilion g6-2300 Select Edition Notebook PC series, HP Pavilion g7-1000 Notebook PC series, HP Pavilion g7-1100 Notebook PC series, HP Pavilion g7-1200 Notebook PC series, HP Pavilion g7-1300 Notebook PC series, HP Pavilion g7-2000 Notebook PC series, HP Pavilion g7-2100 Notebook PC series, HP Pavilion g7-2200 Notebook PC series, HP Pavilion g7-2300 Notebook PC series, HP Pavilion m6-1000 Entertainment Notebook PC series, HP Pavilion m7-1000 Entertainment Notebook PC series, HP ProBook 4230s Notebook PC, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4325s Notebook PC, HP ProBook 4326s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC, HP ProBook 6570b Notebook PC, HP Spectre XT TouchSmart 15-4100 Ultrabook, HP Spectre XT TouchSmart Ultrabook 15-4000, HP TouchSmart tm2-2100 Notebook PC series, HP TouchSmart tm2-2200 Notebook PC series, HP TouchSmart tx2-1000 Notebook PC series, HP TouchSmart tx2-1100 Notebook PC series, HP TouchSmart tx2-1200 Notebook PC series, HP TouchSmart tx2-1300 Notebook PC series

Sistemas operacionais afetados : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Softwares afetados : Não aplicável

ID de referência cruzada de comunicações de suporte : IA03944597

A HP Inc. não será responsável por erros técnicos ou editoriais, ou por omissões aqui contidos.As informações são fornecidas "no estado em que se encontram" sem garantias de qualquer tipo.Na extensão permitida por lei, a HP ou suas afiliadas, subcontratadas ou fornecedores não serão responsáveis por danos incidentais, especiais ou consequentes, incluindo o custo de paralisações; lucros cessantes; danos relacionados à aquisição de produtos ou serviços substitutos; ou danos por perda de dados, ou restauração de software.As informações contidas neste documento estão sujeitas a alteração sem prévio aviso.A HP Inc. e os nomes de produtos da HP referenciados aqui são marcas registradas da HP Inc. nos Estados Unidos e em outros países.Os demais nomes de produtos e empresas mencionados aqui podem ser marcas comerciais de seus respectivos proprietários.

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