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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 7110 Wide Format ePrinter Series

Issue

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Solution one: Check the estimated ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges according to the results.

Step one: Check the estimated ink levels

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges according to the results.
  1. Load plain white paper in the paper tray.
  2. On the printer control panel, press and hold the Cancel button () for 3 seconds, and then release. The test page prints.
Figura : Estimated ink levels displayed on status report
Image: Estimated ink levels displayed on the status report.
  • If the ink-level graphic shows any depleted cartridges, and you are dissatisfied with the quality of your printouts, continue to the next step to replace any low or empty cartridges.
  • If the ink-level graphic does not show any low or empty cartridges, you do not need to replace the cartridges yet. Skip to the next solution.

Step two: Replace any low or empty cartridges

Follow these steps to replace any low or empty cartridges, and then try to print again.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the cartridge access door.
    Figura : Open the cartridge access door
    Image: Open the cartridge access door.
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figura : Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts are facing toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
    observação:
    Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figura : Insert the cartridge into its color-coded slot
    Image: Insert the cartridge into its color-coded slot.
  7. Repeat these steps for other cartridges, if necessary.
  8. Close the cartridge access door.
    Figura : Close the cartridge access door
    Image: Close the cartridge access door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Use an automated tool to clean the printhead

Select your operating system, and then clean the printhead.
  cuidado:
Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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