hp-support-head-portlet

Acções
A carregar...
Suporte ao Cliente HP - Base de Conhecimento

hp-contact-secondary-navigation-portlet

Acções
A carregar...

hp-share-print-widget-portlet

Acções
A carregar...

hp-concentra-wrapper-portlet

Acções
A carregar...

SUPPORT COMMUNICATION- AVISO AOS CLIENTES

Identificação do documento: c02044633

Versão: 1

Notebooks HP - Não é possível atualizar para o Microsoft Windows 7 se o HP Quick Launch Buttons estiver instalado

AVISO:: As informações neste documento, incluindo versões de produtos e softwares, são atualizadas na data de liberação.Este documento está sujeito a alterações sem prévio aviso.

Data de liberação : 10-Mar-2010

Última atualização : 10-Mar-2010

DESCRIÇÃO
O notebook não poderá ser atualizado para o Microsoft Windows 7 se o software HP Quick Launch Buttons estiver instalado. Este problema ocorre com o HP Quick Launch Buttons versão 6.50.A1 ou anterior.

ABRANGÊNCIA
Notebook Compaq 510
Notebook Compaq 511
Notebook Compaq 515
Notebook Compaq 516
Notebook Compaq 610
Notebook Compaq 615
Notebook Compaq 615
PC Compaq Mini Série 110c-1000
PC Compaq Mini Série 110c-1100
Netbook Compaq Mini 700
PC Compaq Mini 700
PC Compaq Mini 730
Notebook Compaq Presario Série B1900
Notebook Compaq Presario Série B1900
Notebook Compaq Presario Série CQ20-100
Notebook Compaq Presario Série CQ20-100
Notebook Compaq Presario Série CQ20-200
Notebook Compaq Presario Série CQ20-300
Notebook Compaq Presario Série CQ40-100
Notebook Compaq Presario Série CQ40-100
Notebook Compaq Presario Série CQ40-200
Notebook Compaq Presario Série CQ40-200
Notebook Compaq Presario Série CQ40-300
Notebook Compaq Presario Série CQ40-300
Notebook Compaq Presario Série CQ40-300
Notebook Compaq Presario Série CQ40-300
Notebook Compaq Presario Série CQ40-400
Notebook Compaq Presario Série CQ40-400
Notebook Compaq Presario Série CQ40-600
Notebook Compaq Presario Série CQ40-600
Notebook Compaq Presario Série CQ41-100
Notebook Compaq Presario Série CQ45-100
Notebook Compaq Presario Série CQ45-100
Notebook Compaq Presario Série CQ45-200
Notebook Compaq Presario Série CQ45-200
Notebook Compaq Presario Série CQ45-300
Notebook Compaq Presario Série CQ45-400
Notebook Compaq Presario Série CQ50-100
Notebook Compaq Presario Série CQ50-100
Notebook Compaq Presario Série CQ60-100
Notebook Compaq Presario Série CQ60-200
Notebook Compaq Presario Série CQ60-300
Notebook Compaq Presario Série CQ71-100
Notebook Compaq Presario Série CQ71-200
Notebook Compaq Presario Série CQ71-300
Notebook Compaq Presario Série M2500
Notebook Compaq Presario Série M2500
Notebook Compaq Presario Série V2000
Notebook Compaq Presario Série V2300
Notebook Compaq Presario Série V2400
Notebook Compaq Presario Série V2400
Notebook Compaq Presario Série V2500
Notebook Compaq Presario Série V2600
Notebook Compaq Presario Série V2600
Notebook Compaq Presario Série V2600
Notebook Compaq Presario Série V2700
Notebook Compaq Presario Série V4000
Notebook Compaq Presario Série V4000
Notebook Compaq Presario Série V4000
Notebook Compaq Presario Série V4100
Notebook Compaq Presario Série V4100
Notebook Compaq Presario Série V4200
Notebook Compaq Presario Série V4200
Notebook Compaq Presario Série V4200
Notebook Compaq Presario Série V4200
Notebook Compaq Presario Série V4300
Notebook Compaq Presario Série V4300
Notebook Compaq Presario Série V4400
Notebook Compaq Presario Série V4400
Estação de acoplamento HP 2008, 120 W
Estação de acoplamento avançada HP 2008, 150 W
Estação de acoplamento HP 2008, 150 W
Estação de acoplamento avançada HP 2008, 180 W
Notebook HP 540
Notebook HP 541
Notebook HP Compaq 2230s
Notebook HP Compaq 2710p
Notebook HP Compaq 6515b
Notebook HP Compaq 6530b
Notebook HP Compaq 6530s
Notebook HP Compaq 6531s
Notebook HP Compaq 6535b
Notebook HP Compaq 6715b
Notebook HP Compaq 6715b
Notebook HP Compaq 6715s
Notebook HP Compaq 6730s
Notebook HP Compaq 6730s
Notebook HP Compaq 6735b
Notebook HP Compaq 6735s
Notebook HP Compaq 6830s
PC Notebook HP Compaq nx7200
PC Notebook HP Compaq nx7200
PC Notebook HP Compaq nx7220
Notebook HP EliteBook 2530p
Notebook HP EliteBook 6930p
Notebook HP EliteBook 8530p
Estação de trabalho móvel HP EliteBook 8530w
Estação de trabalho móvel HP EliteBook 8730w
Notebook HP Envy Série 13-1000
Notebook HP G50-100
Notebook HP G60-100
Notebook HP G60-200
Notebook HP G60-500
Notebook HP G70-100
Notebook HP G71-300
PC notebook HP HDX X16-1000 Série Premium
PC notebook HP HDX X16-1100 Série Premium
PC notebook HP HDX X16-1100 Série Premium
PC notebook HP HDX X16-1200 Série Premium
PC notebook HP HDX X16-1200 Série Premium
PC notebook HP HDX X16-1300 Série Premium
PC notebook HP HDX X18-1000 Série Premium
PC notebook HP HDX X18-1100 Série Premium
PC notebook HP HDX X18-1200 Série Premium
PC notebook HP HDX X18-1200 Série Premium
PC notebook HP HDX X18-1300 Série Premium
Notebook HP HDX16-1000
Notebook HP HDX16-1100
Notebook HP HDX18-1000
Netbook HP Mini 1000
PC HP Mini 1000
PC HP Mini 1000
PC HP Mini 1000 edição Vivienne Tam
PC HP Mini Série 110-1000
PC HP Mini Série 110-1100 por Studio Tord Boontje
PC HP Mini Série 110-1100
PC HP Mini 1100
PC HP Mini 1100
PC HP Mini 1100 edição Vivienne Tam
PC HP Mini 1100 edição Vivienne Tam
PC notebook HP 1101 mini
Notebook HP Pavilion Série dv1000
Notebook HP Pavilion Série dv1100
Notebook HP Pavilion Série dv1200
Notebook HP Pavilion Série dv1300
Notebook HP Pavilion Série dv1400
Notebook HP Pavilion Série dv1500
Notebook HP Pavilion Série dv1600
Notebook HP Pavilion Série dv1700
Notebook HP Pavilion dv2-1000 Entertainment
Notebook HP Pavilion Série dv2000
Notebook HP Pavilion Série dv2100
Notebook HP Pavilion Série dv2200
Notebook HP Pavilion Série dv2300
Notebook HP Pavilion Série dv2400
Notebook HP Pavilion Série dv2500
Notebook HP Pavilion dv4-1000 Entertainment
Notebook HP Pavilion dv4-1000 Entertainment
Notebook HP Pavilion dv4-1100 Entertainment
Notebook HP Pavilion dv4-1100 Entertainment
Notebook HP Pavilion dv4-1100, Special Edition Entertainment
Notebook HP Pavilion dv4-1200 Entertainment
Notebook HP Pavilion dv4-1200 Entertainment
Notebook HP Pavilion dv4-1200 Entertainment
Notebook HP Pavilion dv4-1200 Entertainment
Notebook HP Pavilion dv4-1200, Special Edition Entertainment
Notebook HP Pavilion dv4-1300 Entertainment
Notebook HP Pavilion dv4-1300 Entertainment
Notebook HP Pavilion dv4-1400 Entertainment
Notebook HP Pavilion dv4-1500 Entertainment
Notebook HP Pavilion dv4-2000 Entertainment
Notebook HP Pavilion dv4-2000 Entertainment
Notebook HP Pavilion dv4-2000 Entertainment
Notebook HP Pavilion dv4-2100 Entertainment
Notebook HP Pavilion Série dv4000
Notebook HP Pavilion Série dv4000
Notebook HP Pavilion Série dv4000
Notebook HP Pavilion Série dv4100
Notebook HP Pavilion Série dv4100
Notebook HP Pavilion Série dv4100
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4200
Notebook HP Pavilion Série dv4300
Notebook HP Pavilion Série dv4300
Notebook HP Pavilion Série dv4300
Notebook HP Pavilion Série dv4400
Notebook HP Pavilion Série dv4400
Notebook HP Pavilion Série dv4400
Notebook HP Pavilion Série dv4400
Notebook HP Pavilion Série dv4400
Notebook HP Pavilion Série dv5000
Notebook HP Pavilion Série dv5100
Notebook HP Pavilion Série dv5200
Notebook HP Pavilion dv6-1000 Entertainment
Notebook HP Pavilion dv6-1000 Entertainment
Notebook HP Pavilion dv6-1100 Entertainment
Notebook HP Pavilion dv6-1200 Entertainment
Notebook HP Pavilion dv6-1200 Entertainment
Notebook HP Pavilion dv6-1300 Entertainment
Notebook HP Pavilion dv6-1400 Entertainment
Notebook HP Pavilion dv6-2000 Entertainment
Notebook HP Pavilion dv6-2000 Entertainment
Notebook HP Pavilion dv6-2100 Entertainment
Notebook HP Pavilion dv7-2000 Entertainment
Notebook HP Pavilion dv7-2100 Entertainment
Notebook HP Pavilion dv7-2200 Entertainment
Notebook HP Pavilion dv7-3000 Entertainment
Notebook HP Pavilion dv7-3000 Entertainment
Notebook HP Pavilion dv7-3100 Entertainment
Notebook HP Pavilion dv8-1000 Entertainment
Notebook HP Pavilion Série tx2000 Entertainment
Notebook HP Pavilion Série tx2000 Entertainment
Notebook HP Pavilion Série tx2000
Notebook HP Pavilion Série tx2100 Entertainment
Notebook HP Pavilion Série tx2100
Notebook HP Pavilion Série tx2500 Entertainment
Notebook HP Pavilion Série tx2500
Notebook HP Pavilion Série tx2500 Entertainment
Notebook HP Pavilion Série ze2500
Notebook HP Pavilion Série ze2500
Notebook HP ProBook 4310s
Notebook HP ProBook 4310s
Notebook HP ProBook 4310s
Notebook HP ProBook 4311s
Notebook HP ProBook 4410s
Notebook HP ProBook 4411s
Notebook HP ProBook 4415s
Notebook HP ProBook 4415s
Notebook HP ProBook 4416s
Notebook HP ProBook 4510s
Notebook HP ProBook 4515s
Notebook HP ProBook 4515s
Notebook HP ProBook 4710s
Notebook HP Special Edition Série L2000
Notebook HP Special Edition Série L2000
Notebook HP Special Edition Série L2000
Notebook HP Special Edition Série L2100
Notebook HP Special Edition Série L2100
Notebook HP Special Edition Série L2200
Notebook HP Special Edition Série L2300
Notebook HP Special Edition Série L2300
Notebook HP TouchSmart Série tx2-1000
Notebook HP TouchSmart Série tx2-1100
Notebook HP TouchSmart Série tx2-1200
Notebook HP TouchSmart Série tx2-1300
Notebook HP TouchSmart Série tx2-1300
RESOLUÇÃO
Para solucionar este problema, desinstale o HP Quick Launch Buttons antes de atualizar para o Microsoft Windows 7. Para desinstalar HP Quick Launch Buttons, execute as seguintes etapas.
  1. Clique em Iniciar, Painel de controle, Gerenciador de Dispositivos.
  2. Clique duas vezes em Dispositivos de Interface Humana.
  3. Clique com o botão direito do mouse em HP Quick Launch Buttons.
  4. Selecione Desinstalar.
Depois de atualizar para o Windows 7, reinstale o HP Quick Launch Buttons.

Hardware platforms affected : Compaq Mini 110c-1000 PC series, Compaq Mini 110c-1100 PC series, Compaq Mini 700 PC series, Compaq Mini 730 PC series, Compaq Presario B1900 Notebook PC series, Compaq Presario CQ20-100 Notebook PC series, Compaq Presario CQ20-200 Notebook PC series, Compaq Presario CQ20-300 Notebook PC series, Compaq Presario CQ40-100 Notebook PC series, Compaq Presario CQ40-200 Notebook PC series, Compaq Presario CQ40-300 Notebook PC series, Compaq Presario CQ40-400 Notebook PC series, Compaq Presario CQ40-600 Notebook PC series, Compaq Presario CQ41-100 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ50-100 Notebook PC series, Compaq Presario CQ60-100 Notebook PC series, Compaq Presario CQ60-200 Notebook PC series, Compaq Presario CQ60-300 Notebook PC series, Compaq Presario CQ71-100 Notebook PC series, Compaq Presario CQ71-200 Notebook PC series, Compaq Presario CQ71-300 Notebook PC series, Compaq Presario M2500 Notebook PC series, Compaq Presario V2000 Notebook PC series, Compaq Presario V2300 Notebook PC series, Compaq Presario V2400 Notebook PC series, Compaq Presario V2500 Notebook PC series, Compaq Presario V2600 Notebook PC series, Compaq Presario V2700 Notebook PC series, Compaq Presario V4000 Notebook PC series, Compaq Presario V4100 Notebook PC series, Compaq Presario V4200 Notebook PC series, Compaq Presario V4300 Notebook PC series, Compaq Presario V4400 Notebook PC series, HP 2008 120W Docking Station(Standard HP Product), HP 2008 150W Advanced Docking Station(Standard HP Product), HP 2008 150W Docking Station(Standard HP Product), HP 2008 180W Advanced Docking Station(Standard HP Product), HP 540 Notebook PC, HP Compaq nx7200 Notebook PC, HP Compaq nx7220 Notebook PC, HP ENVY 13-1000 Notebook PC series, HP EliteBook 6930p Notebook PC, HP G50-100 Notebook PC series, HP G60-100 Notebook PC series, HP G60-200 Notebook PC series, HP G60-500 Notebook PC series, HP G70-100 Notebook PC series, HP G71-300 Notebook PC series, HP HDX X16-1000 Premium Notebook PC series, HP HDX X16-1100 Premium Notebook PC series, HP HDX X16-1200 Premium Notebook PC series, HP HDX X16-1300 Premium Notebook PC series, HP HDX X18-1000 Premium Notebook PC series, HP HDX X18-1100 Premium Notebook PC series, HP HDX X18-1200 Premium Notebook PC series, HP HDX X18-1300 Premium Notebook PC series, HP Mini 1000 PC series, HP Mini 1000 Vivienne Tam Edition PC series, HP Mini 110-1000 PC series, HP Mini 110-1100 PC series, HP Mini 110-1100 by Studio Tord Boontje PC series, HP Mini 1100 PC series, HP Mini 1100 Vivienne Tam Edition PC series, HP Pavilion dv1000 Notebook PC series, HP Pavilion dv1100 Notebook PC series, HP Pavilion dv1200 Notebook PC series, HP Pavilion dv1300 Notebook PC series, HP Pavilion dv1400 Notebook PC series, HP Pavilion dv1500 Notebook PC series, HP Pavilion dv1600 Notebook PC series, HP Pavilion dv1700 Notebook PC series, HP Pavilion dv2-1000 Entertainment Notebook PC series, HP Pavilion dv2000 Entertainment Notebook PC series, HP Pavilion dv2100 Entertainment Notebook PC series, HP Pavilion dv2200 Entertainment Notebook PC series, HP Pavilion dv2300 Entertainment Notebook PC series, HP Pavilion dv2400 Entertainment Notebook PC series, HP Pavilion dv2500 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-2000 Entertainment Notebook PC series, HP Pavilion dv4-2100 Entertainment Notebook PC series, HP Pavilion dv4000 Notebook PC series, HP Pavilion dv4100 Notebook PC series, HP Pavilion dv4200 Notebook PC series, HP Pavilion dv4300 Notebook PC series, HP Pavilion dv4400 Notebook PC series, HP Pavilion dv5000 Notebook PC series, HP Pavilion dv5100 Notebook PC series, HP Pavilion dv5200 Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-1400 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-2100 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-3100 Entertainment Notebook PC series, HP Pavilion dv8-1000 Entertainment Notebook PC series, HP Pavilion tx2000 Entertainment Notebook PC series, HP Pavilion tx2100 Entertainment Notebook PC series, HP Pavilion tx2500 Entertainment Notebook PC series, HP Pavilion tx2600 Entertainment Notebook PC series, HP Pavilion ze2500 Notebook PC series, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4416s Notebook PC, HP Special Edition L2000 Notebook PC series, HP Special Edition L2100 Notebook PC series, HP Special Edition L2200 Notebook PC series, HP Special Edition L2300 Notebook PC series, HP TouchSmart tx2-1000 Notebook PC series, HP TouchSmart tx2-1100 Notebook PC series, HP TouchSmart tx2-1200 Notebook PC series, HP TouchSmart tx2-1300 Notebook PC series

Sistemas operacionais afetados : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Softwares afetados : Não aplicável

ID de referência cruzada de comunicações de suporte : IA01991930

A HP Inc. não será responsável por erros técnicos ou editoriais, ou por omissões aqui contidos.As informações são fornecidas "no estado em que se encontram" sem garantias de qualquer tipo.Na extensão permitida por lei, a HP ou suas afiliadas, subcontratadas ou fornecedores não serão responsáveis por danos incidentais, especiais ou consequentes, incluindo o custo de paralisações; lucros cessantes; danos relacionados à aquisição de produtos ou serviços substitutos; ou danos por perda de dados, ou restauração de software.As informações contidas neste documento estão sujeitas a alteração sem prévio aviso.A HP Inc. e os nomes de produtos da HP referenciados aqui são marcas registradas da HP Inc. nos Estados Unidos e em outros países.Os demais nomes de produtos e empresas mencionados aqui podem ser marcas comerciais de seus respectivos proprietários.

hp-feedback-input-portlet

Acções
A carregar...

hp-feedback-banner-portlet

Acções
A carregar...

hp-country-locator-portlet

Acções
A carregar...
País/região: Flag Portugal

hp-detect-load-my-device-portlet

Acções
A carregar...