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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c06615720

Versión: 1

Notebooks comerciales HP - Aparece el código de error de catálogo 80040154 al abrir la carpeta de aplicaciones COM+

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 14-Apr-2020

Última actualización : 24-Apr-2020

DESCRIPTION
El siguiente mensaje aparece cuando se abre la carpeta servicios de componentes de aplicaciones COM+:
Error de catálogo
Ocurrió un error durante el procesamiento de la última operación.
Código de error: 80040154 - Clase no registrada
El registro de eventos puede contener información adicional para la solución de problemas.
Captura de pantalla de error de catálogo.

ÁMBITO
La información incluida en este documento hace referencia a:
Equipos:
  • Notebook HP Elite Dragonfly
  • Tablet HP Elite x2 1012 G2
  • Tablet HP Elite x2 1013 G3
  • Tablet HP Elite x2 G4
  • Notebook HP EliteBook 1040 G4
  • Notebook HP EliteBook 1050 G1
  • Notebook HP EliteBook 725 G4
  • Notebook HP EliteBook 735 G5
  • Notebook HP EliteBook 735 G6
  • Notebook HP EliteBook 745 G4
  • Notebook HP EliteBook 745 G5
  • Notebook HP EliteBook 745 G6
  • Notebook HP EliteBook 755 G4
  • Notebook HP EliteBook 755 G5
  • Notebook HP EliteBook 820 G4
  • Notebook HP EliteBook 828 G4
  • Notebook HP EliteBook 830 G5
  • Notebook HP EliteBook 830 G6
  • Notebook HP EliteBook 830 G7
  • Notebook HP EliteBook 836 G5
  • Notebook HP EliteBook 840 G4
  • Notebook HP EliteBook 840 G5 edición Healthcare
  • Notebook HP EliteBook 840 G5
  • Notebook HP EliteBook 840 G6 edición Healthcare
  • Notebook HP EliteBook 840 G6
  • Notebook HP EliteBook 840 G7
  • Notebook HP EliteBook 840r G4
  • Notebook HP EliteBook 846 G5
  • Notebook HP EliteBook 846r G4
  • Notebook HP EliteBook 848 G4
  • Notebook HP EliteBook 850 G4
  • Notebook HP EliteBook 850 G5
  • Notebook HP EliteBook 850 G6
  • Notebook HP EliteBook 850 G7
  • HP EliteBook x360 1020 G2
  • HP EliteBook x360 1030 G2
  • Notebook HP EliteBook x360 1030 G3
  • Notebook HP EliteBook x360 1030 G4
  • Notebook HP EliteBook x360 1030 G7
  • Notebook HP EliteBook x360 1040 G5
  • Notebook HP EliteBook x360 1040 G6
  • Notebook HP EliteBook x360 1040 G7
  • Notebook HP EliteBook x360 830 G5
  • Notebook HP EliteBook x360 830 G6
  • Notebook HP EliteBook x360 830 G7
  • Tablet HP Pro x2 612 G2
  • Notebook HP ProBook 430 G4
  • Notebook HP ProBook 430 G5
  • Notebook HP ProBook 430 G6
  • Notebook HP ProBook 430 G7
  • Notebook HP ProBook 440 G4
  • Notebook HP ProBook 440 G5
  • Notebook HP ProBook 440 G6
  • Notebook HP ProBook 440 G7
  • Notebook HP ProBook 445 G6
  • Notebook HP ProBook 445 G7
  • Notebook HP ProBook 445R G6
  • Notebook HP ProBook 450 G4
  • Notebook HP ProBook 450 G5
  • Notebook HP ProBook 450 G6
  • Notebook HP ProBook 450 G7
  • Notebook HP ProBook 455 G4
  • Notebook HP ProBook 455 G5
  • Notebook HP ProBook 455 G6
  • Notebook HP ProBook 455 G7
  • Notebook HP ProBook 455R G6
  • Notebook HP ProBook 470 G4
  • Notebook HP ProBook 470 G5
  • Notebook HP ProBook 640 G3
  • Notebook HP ProBook 640 G4
  • Notebook HP ProBook 640 G5
  • Notebook HP ProBook 645 G3
  • Notebook HP ProBook 645 G4
  • Notebook HP ProBook 650 G3
  • Notebook HP ProBook 650 G3 de cuatro núcleos
  • Notebook HP ProBook 650 G4
  • Notebook HP ProBook 650 G5
  • Notebook HP ProBook 655 G3
  • Notebook HP ProBook x360 11 G1 EE
  • Notebook HP ProBook x360 11 G2 EE
  • Notebook HP ProBook x360 11 G3 EE
  • Notebook HP ProBook x360 11 G4 EE
  • Notebook HP ProBook x360 11 G5 EE
  • Notebook HP ProBook x360 11 G6 EE
  • Notebook HP ProBook x360 440 G1
  • Notebook HP ZHAN 66 Pro 13 G2
  • Notebook HP ZHAN 66 Pro 14 G2
  • Notebook HP ZHAN 66 Pro 14 G3
  • Notebook HP ZHAN 66 Pro 15 G2
  • Notebook HP ZHAN 66 Pro 15 G3
  • Notebook HP ZHAN 66 Pro A 14 G3
  • Notebook HP ZHAN 66 Pro G1
Sistemas operativos:
Ningún sistema operativo en particular
RESOLUCIÓN
Para resolver este problema, siga los pasos a continuación para configurar el valor Com+Enabled de la clave del registro en 1 y luego reinicie el equipo.
nota:
Este documento proporciona instrucciones para modificar el registro. La edición incorrecta del registro puede causar problemas que requieran la reinstalación de su sistema operativo para corregirlo. Antes de modificar el registro, asegúrese de hacer copias de seguridad y de que sepa cómo restaurar el registro si ocurre un problema.
  1. Abra el cuadro de diálogo Ejecutar: Presione Win [tecla Windows]+tecla R.
  2. Escriba RegEdit.exe en el campo Ejecutar.
  3. Haga clic en Aceptar para abrir el Editor del registro.
  4. Desplácese hasta esta clave: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\COM3.
  5. Seleccione la carpeta COM3 en la columna de la izquierda.
  6. Haga clic con el botón derecho en Com+Enabled en la columna de la derecha.
  7. Seleccione Modificar.
  8. Introduzca " 1" en el campo de datos de Valor.
  9. Haga clic en Aceptar.
  10. REG_DWORD ahora es 00000001(1).
  11. Cierre el Editor del registro.
  12. Reinicie el equipo.

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP Elite x2 G4 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP Pro x2 612 G2 Tablet, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G5 EE Notebook PC, HP ProBook x360 11 G6 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06610166

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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