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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c06270940

Versión: 1

Equipos convertibles HP Spectre 15-ch000 x360 - La actualización a Windows 10 RS5 deja responder en la pantalla del logotipo de HP

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 21-Mar-2019

Última actualización : 24-Mar-2019

DESCRIPTION
Al actualizar de Windows 10 RS4 (1803) a Windows 10 RS5 (1809), el proceso de instalación puede bloquearse o dejar de responder en la pantalla del logotipo de HP. La instalación se ejecuta durante aproximadamente 30 a 40 minutos y luego se bloquea después de reiniciar. Esto ocurre en equipos configurados con CPU Intel KBL-G y tarjetas gráficas AMD Vega M.
Logotipo de HP:
Pantalla bloqueada durante la actualización de Windows 10 de RS4 (1803) a RS5 (1809)

ÁMBITO
La información incluida en este documento hace referencia a:
Configuración:
  • CPU Intel KBL-G
  • Tarjeta gráfica AMD Vega M
Equipos:
  • Equipo convertible HP Spectre serie 15-ch000xx x360
Sistemas operativos:
  • Microsoft Windows 10 RS5 (Versión 1809)
  • Microsoft Windows 10 RS4 (Versión 1803)
RESOLUCIÓN
Para solucionar este problema, descargue e instale el siguiente SoftPaq para actualizar el BIOS:
Descripción del SoftPaq
Notas de publicación
Descarga de SoftPaq
Actualización para el BIOS del sistema de notebooks HP (procesadores Intel)
Versión: F.25
Revisión: A
NOTA: Es posible que se encuentre disponible una versión más reciente de este software. Compruebe si hay nuevas versiones en: http://www.hp.com/drivers

Esta actualización de BIOS también está disponible a través de Windows Update.

Hardware platforms affected : HP Spectre 15-ch000 x360 Convertible PC, HP Spectre x360 - 15-ch000 CTO, HP Spectre x360 - 15-ch000na, HP Spectre x360 - 15-ch000nb, HP Spectre x360 - 15-ch000nd, HP Spectre x360 - 15-ch000nf, HP Spectre x360 - 15-ch000no, HP Spectre x360 - 15-ch000tx, HP Spectre x360 - 15-ch000ur, HP Spectre x360 - 15-ch001nb, HP Spectre x360 - 15-ch001nc, HP Spectre x360 - 15-ch001nf, HP Spectre x360 - 15-ch001ng, HP Spectre x360 - 15-ch001no, HP Spectre x360 - 15-ch001tx, HP Spectre x360 - 15-ch001ur, HP Spectre x360 - 15-ch002nb, HP Spectre x360 - 15-ch002nc, HP Spectre x360 - 15-ch002nf, HP Spectre x360 - 15-ch002ng, HP Spectre x360 - 15-ch002no, HP Spectre x360 - 15-ch002tx, HP Spectre x360 - 15-ch002ur, HP Spectre x360 - 15-ch003nf, HP Spectre x360 - 15-ch003ng, HP Spectre x360 - 15-ch003no, HP Spectre x360 - 15-ch003tx, HP Spectre x360 - 15-ch003ur, HP Spectre x360 - 15-ch004na, HP Spectre x360 - 15-ch004nb, HP Spectre x360 - 15-ch004nc, HP Spectre x360 - 15-ch004nf, HP Spectre x360 - 15-ch004ng, HP Spectre x360 - 15-ch004nl, HP Spectre x360 - 15-ch004no, HP Spectre x360 - 15-ch004tx, HP Spectre x360 - 15-ch004ur, HP Spectre x360 - 15-ch005na, HP Spectre x360 - 15-ch005nf, HP Spectre x360 - 15-ch005ng, HP Spectre x360 - 15-ch005no, HP Spectre x360 - 15-ch005tx, HP Spectre x360 - 15-ch005ur, HP Spectre x360 - 15-ch006na, HP Spectre x360 - 15-ch006nc, HP Spectre x360 - 15-ch006nf, HP Spectre x360 - 15-ch006ng, HP Spectre x360 - 15-ch006no, HP Spectre x360 - 15-ch006tx, HP Spectre x360 - 15-ch007na, HP Spectre x360 - 15-ch007nc, HP Spectre x360 - 15-ch007nf, HP Spectre x360 - 15-ch007ng, HP Spectre x360 - 15-ch007tx, HP Spectre x360 - 15-ch008ca, HP Spectre x360 - 15-ch008na, HP Spectre x360 - 15-ch008nc, HP Spectre x360 - 15-ch008ng, HP Spectre x360 - 15-ch008tx, HP Spectre x360 - 15-ch009ng, HP Spectre x360 - 15-ch009tx, HP Spectre x360 - 15-ch010ca, HP Spectre x360 - 15-ch010nd, HP Spectre x360 - 15-ch010ng, HP Spectre x360 - 15-ch010tx, HP Spectre x360 - 15-ch011dx, HP Spectre x360 - 15-ch011nf, HP Spectre x360 - 15-ch011no, HP Spectre x360 - 15-ch011nr, HP Spectre x360 - 15-ch011tx, HP Spectre x360 - 15-ch012nf, HP Spectre x360 - 15-ch012nr, HP Spectre x360 - 15-ch012tx, HP Spectre x360 - 15-ch013nf, HP Spectre x360 - 15-ch013tx, HP Spectre x360 - 15-ch014tx, HP Spectre x360 - 15-ch015nd, HP Spectre x360 - 15-ch015nr, HP Spectre x360 - 15-ch015tx, HP Spectre x360 - 15-ch016nf, HP Spectre x360 - 15-ch017nr, HP Spectre x360 - 15-ch018nr, HP Spectre x360 - 15-ch020nd, HP Spectre x360 - 15-ch025nd, HP Spectre x360 - 15-ch030nz, HP Spectre x360 - 15-ch031ng, HP Spectre x360 - 15-ch032ng, HP Spectre x360 - 15-ch034ng, HP Spectre x360 - 15-ch040nz, HP Spectre x360 - 15-ch050na, HP Spectre x360 - 15-ch050nz, HP Spectre x360 - 15-ch054na, HP Spectre x360 - 15-ch055na, HP Spectre x360 - 15-ch060nz, HP Spectre x360 - 15-ch070nz, HP Spectre x360 - 15-ch075nr, HP Spectre x360 - 15-ch090nz, HP Spectre x360 - 15-ch099na, HP Spectre x360 - 15t-ch000 CTO

Sistemas operativos afectados : No aplicable

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA06265190

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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