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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

ID de documento: c03967863

Versión: 1

Notebooks HP - Windows 7 genera un error de detención (pantalla azul) durante el apagado

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Fecha de publicación : 18-Oct-2013

Última actualización : 30-Oct-2013

DESCRIPTION
Este documento es para las notebooks HP con Microsoft Windows 7.
Windows 7 genera un error de detención (pantalla azul) durante el apagado. El código del error de detención de la pantalla es:
DRIVER_POWER_STATE_FAILURE (9f)
Los dos primeros parámetros del error son {4, 258}.
Además, el error de detención indica que el archivo umbus.sys o el hpdskflt.sys origina el error.

ÁMBITO

Productos afectados

Los siguientes productos se ven afectados por este problema:
  • Notebooks Compaq Presario serie CQ35-100
  • Notebooks Compaq Presario serie CQ35-200
  • Notebooks Compaq Presario serie CQ35-300
  • Notebooks Compaq Presario serie CQ35-400
  • Notebooks Compaq Presario serie CQ36-100
  • Notebooks Compaq Presario serie CQ45-100
  • Notebooks Compaq Presario serie CQ45-200
  • Notebooks Compaq Presario serie CQ45-300
  • Notebooks Compaq Presario serie CQ62-100
  • Notebooks Compaq Presario serie CQ45-400
  • Notebooks Compaq Presario serie CQ62-200
  • Notebook HP Compaq 6910p
  • Notebook HP Compaq 6910p
  • Notebook HP EliteBook 6930p
  • Notebook HP EliteBook 8440p
  • Estación de trabajo portátil HP EliteBook 8440w
  • Notebook HP EliteBook 8540p
  • Estación de trabajo portátil HP EliteBook 8540w
  • Estación de trabajo portátil HP EliteBook 8740w
  • Notebooks HP Envy serie 13-1000
  • Notebooks HP ENVY serie 14-1000
  • Notebooks HP ENVY serie 14-1100 Beats Edition
  • Notebooks HP ENVY serie 14-1100
  • Notebooks HP Envy serie 15-1000
  • Notebooks HP Envy serie 15-1100 Beats Limited Edition
  • Notebooks HP Envy serie 15-1100
  • Notebooks HP ENVY serie 17-1000
  • Notebooks HP ENVY serie 17-1100
  • Notebooks HP ENVY serie 17-2000 3D Edition
  • Notebooks HP ENVY serie 17-2000
  • Notebooks HP serie G62-100
  • Notebooks HP serie G62-200
  • Notebooks HP HDX serie X16-1000 Premium
  • Notebooks HP HDX serie X16-1100 Premium
  • Notebooks HP HDX serie X16-1200 Premium
  • Notebooks HP HDX serie X16-1300 Premium
  • Notebooks HP HDX serie X18-1000 Premium
  • Notebooks HP HDX serie X18-1100 Premium
  • Notebooks HP HDX serie X18-1200 Premium
  • Notebooks HP HDX serie X18-1300 Premium
  • Notebooks HP serie HDX16-1000
  • Notebooks HP serie HDX16-1100
  • Notebooks HP serie HDX18-1000
  • Notebooks HP Pavilion serie 14-10000
  • Notebooks HP Pavilion Entertainment serie dm3-1000
  • Notebooks HP Pavilion Entertainment serie dm3-1100
  • Notebooks HP Pavilion Entertainment serie dm3-2000
  • Notebooks HP Pavilion Entertainment serie dm4-1000
  • Notebooks HP Pavilion Entertainment serie dm4-1100
  • Notebooks HP Pavilion Entertainment serie dv3-2000
  • Notebooks HP Pavilion Entertainment serie dv3-2100
  • Notebooks HP Pavilion Entertainment serie dv3-2200
  • Notebooks HP Pavilion Entertainment serie dv3-2300
  • Notebooks HP Pavilion Entertainment serie dv4-1000
  • Notebooks HP Pavilion Entertainment serie dv4-1100
  • Notebooks HP Pavilion Entertainment serie dv4-1100 Special Edition
  • Notebooks HP Pavilion Entertainment serie dv4-1200
  • Notebooks HP Pavilion Entertainment serie dv4-1200 Special Edition
  • Notebooks HP Pavilion Entertainment serie dv4-1300
  • Notebooks HP Pavilion Entertainment serie dv4-1400
  • Notebooks HP Pavilion Entertainment serie dv4-1500
  • Notebooks HP Pavilion Entertainment serie dv4-2000
  • Notebooks HP Pavilion Entertainment serie dv4-2100
  • Notebooks HP Pavilion Entertainment serie dv5-1000
  • Notebooks HP Pavilion Entertainment serie dv5-1100
  • Notebooks HP Pavilion Entertainment serie dv5-1200
  • Notebooks HP Pavilion Entertainment serie dv6-1000
  • Notebooks HP Pavilion Entertainment serie dv6-1100
  • Notebooks HP Pavilion Entertainment serie dv6-1200 Artist Edition
  • Notebooks HP Pavilion Entertainment serie dv6-1200
  • Notebooks HP Pavilion Entertainment serie dv6-1300
  • Notebooks HP Pavilion Entertainment serie dv6-1400
  • Notebooks HP Pavilion Entertainment serie dv6-2000
  • Notebooks HP Pavilion Entertainment serie dv6-2100
  • Notebooks HP Pavilion Entertainment serie dv6-3000
  • Notebooks HP Pavilion Entertainment serie dv6-3100
  • Notebooks HP Pavilion Entertainment serie dv6-3200
  • Notebooks HP Pavilion Entertainment serie dv6-4000
  • Notebooks HP Pavilion Entertainment serie dv7-1000
  • Notebooks HP Pavilion serie dv7-1000
  • Notebooks HP Pavilion Entertainment serie dv7-1100
  • Notebooks HP Pavilion serie dv7-1100
  • Notebooks HP Pavilion Entertainment serie dv7-1200
  • Notebooks HP Pavilion Entertainment serie dv7-2000
  • Notebooks HP Pavilion Entertainment serie dv7-2100
  • Notebooks HP Pavilion Entertainment serie dv7-2200
  • Notebooks HP Pavilion Entertainment serie dv7-3000
  • Notebooks HP Pavilion Entertainment serie dv7-3100
  • Notebooks HP Pavilion Entertainment serie dv7-4000
  • Notebooks HP Pavilion Entertainment serie dv7-4100
  • Notebooks HP Pavilion Entertainment serie dv7-4200
  • Notebooks HP Pavilion Entertainment serie dv7-5000
  • Notebooks HP Pavilion Entertainment serie dv8-1000
  • Notebooks HP TouchSmart serie tm2-1000
  • Notebooks HP TouchSmart serie tm2-1100
  • Notebooks HP TouchSmart serie tm2-2000
  • Notebooks HP TouchSmart serie tm2-2100
RESOLUCIÓN
Este es un problema conocido del Enumerador de bus del modo de usuario en Windows 7. Durante el apagado, los archivos del controlador de dispositivo para el Enumerador de bus del modo de usuario causan un conflicto en el sistema, lo que genera el error de detención (o pantalla azul). Microsoft corrigió ese problema con el Windows 7 SP 1.
Para solucionar este problema, ejecute Windows Update e instale Windows 7 SP1 cuando se le indique. En algunos casos es necesario instalar actualizaciones previas de Microsoft para que el Windows 7 SP1 esté disponible en la aplicación Windows Update.

Hardware platforms affected : Compaq Presario CQ35-100 Notebook PC series, Compaq Presario CQ35-200 Notebook PC series, Compaq Presario CQ35-300 Notebook PC series, Compaq Presario CQ35-400 Notebook PC series, Compaq Presario CQ36-100 Notebook PC series, Compaq Presario CQ45-100 Notebook PC series, Compaq Presario CQ45-200 Notebook PC series, Compaq Presario CQ45-300 Notebook PC series, Compaq Presario CQ45-400 Notebook PC series, Compaq Presario CQ62-100 Notebook PC series, Compaq Presario CQ62-200 Notebook PC series, HP Compaq 6910p Notebook PC, HP ENVY 13-1000 Notebook PC series, HP ENVY 14-1000 Notebook PC series, HP ENVY 14-1100 Beats Edition Notebook PC series, HP ENVY 14-1100 Notebook PC series, HP ENVY 15-1000 Notebook PC series, HP ENVY 15-1100 Beats Limited Edition Notebook PC series, HP ENVY 15-1100 Notebook PC series, HP ENVY 17-1000 Notebook PC series, HP ENVY 17-1100 Notebook PC series, HP ENVY 17-2000 3D Edition Notebook PC series, HP ENVY 17-2000 Notebook PC series, HP EliteBook 6930p Notebook PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP G62-100 Notebook PC series, HP G62-200 Notebook PC series, HP HDX X16-1000 Premium Notebook PC series, HP HDX X16-1100 Premium Notebook PC series, HP HDX X16-1200 Premium Notebook PC series, HP HDX X16-1300 Premium Notebook PC series, HP HDX X18-1000 Premium Notebook PC series, HP HDX X18-1100 Premium Notebook PC series, HP HDX X18-1200 Premium Notebook PC series, HP HDX X18-1300 Premium Notebook PC series, HP Pavilion dm3-1000 Entertainment Notebook PC series, HP Pavilion dm3-1100 Entertainment Notebook PC series, HP Pavilion dm3-2000 Entertainment Notebook PC series, HP Pavilion dm4-1000 Entertainment Notebook PC series, HP Pavilion dm4-1100 Entertainment Notebook PC series, HP Pavilion dv3-2000 Entertainment Notebook PC series, HP Pavilion dv3-2100 Entertainment Notebook PC series, HP Pavilion dv3-2200 Entertainment Notebook PC series, HP Pavilion dv3-2300 Entertainment Notebook PC series, HP Pavilion dv4-1000 Entertainment Notebook PC series, HP Pavilion dv4-1100 Entertainment Notebook PC series, HP Pavilion dv4-1100 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1200 Entertainment Notebook PC series, HP Pavilion dv4-1200 Special Edition Entertainment Notebook PC series, HP Pavilion dv4-1300 Entertainment Notebook PC series, HP Pavilion dv4-1400 Entertainment Notebook PC series, HP Pavilion dv4-1500 Entertainment Notebook PC series, HP Pavilion dv4-2000 Entertainment Notebook PC series, HP Pavilion dv4-2100 Entertainment Notebook PC series, HP Pavilion dv5-1000 Entertainment Notebook PC series, HP Pavilion dv5-1100 Entertainment Notebook PC series, HP Pavilion dv5-1200 Entertainment Notebook PC series, HP Pavilion dv6-1000 Entertainment Notebook PC series, HP Pavilion dv6-1100 Entertainment Notebook PC series, HP Pavilion dv6-1200 Artist Edition Entertainment Notebook PC series, HP Pavilion dv6-1200 Entertainment Notebook PC series, HP Pavilion dv6-1300 Entertainment Notebook PC series, HP Pavilion dv6-1400 Entertainment Notebook PC series, HP Pavilion dv6-2000 Entertainment Notebook PC series, HP Pavilion dv6-2100 Entertainment Notebook PC series, HP Pavilion dv6-3000 Entertainment Notebook PC series, HP Pavilion dv6-3100 Entertainment Notebook PC series, HP Pavilion dv6-3200 Entertainment Notebook PC series, HP Pavilion dv6-4000 Entertainment Notebook PC series, HP Pavilion dv7-1000 Entertainment Notebook PC series, HP Pavilion dv7-1100 Entertainment Notebook PC series, HP Pavilion dv7-1200 Entertainment Notebook PC series, HP Pavilion dv7-2000 Entertainment Notebook PC series, HP Pavilion dv7-2100 Entertainment Notebook PC series, HP Pavilion dv7-2200 Entertainment Notebook PC series, HP Pavilion dv7-3000 Entertainment Notebook PC series, HP Pavilion dv7-3100 Entertainment Notebook PC series, HP Pavilion dv7-4000 Entertainment Notebook PC series, HP Pavilion dv7-4100 Entertainment Notebook PC series, HP Pavilion dv7-4200 Entertainment Notebook PC series, HP Pavilion dv7-5000 Entertainment Notebook PC series, HP Pavilion dv8-1000 Entertainment Notebook PC series, HP TouchSmart tm2-1000 Notebook PC series, HP TouchSmart tm2-1100 Notebook PC series, HP TouchSmart tm2-2000 Notebook PC series, HP TouchSmart tm2-2100 Notebook PC series

Sistemas operativos afectados : Microsoft Windows 7 Enterprise (32-bit)(Standard HP Product) Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (32-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (32-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (32-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Starter (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (32-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

Software afectado : No aplicable

ID de referencia cruzada de comunicación de soporte : IA02833530

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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