Centrum obsługi klienta HP - Baza wiedzy

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The Carriage is Stuck for HP Deskjet 1000 (J110), 2000 (J210), 3000 (J310), and Deskjet Ink Advantage 2010 (K010a) Series Printers

Issue

The carriage is stuck and does not move. The product might also have one of the following issues:
  • A paper jam
  • The product will not print
  • The print job stops unexpectedly
  • Blinking lights on the control panel (if the product has a control panel)
    Rys. : Blinking lights on the control panel
    Graphic: Blinking lights with a carriage jam.

Video of fixing a carriage jam

View the video or choose one of the following topics to learn how to fix a carriage jam.
The following video demonstrates how to fix a carriage jam.
Uwaga:
This video shows the HP Deskjet 3000 printer. The outside of the printer might not look the same as your printer, but the steps are the same.
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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.


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Kraj/region: Flag Polska

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