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Sprout by HP - Installing Windows 10

This document is for Sprout by HP computers with Windows 8.1.

Install Windows 10 on your Sprout that came with Windows 8.1 using the instructions in this document.

Important information about installing Windows 10

Please read the following important information before beginning:

Make sure to back up your important files.

caution:
You should always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.
Before installing Windows 10, open HP Support Assistant on your Sprout to get the SoftPaq or get it from the FTP site at SoftPaq 73409. Run the SoftPaq, and then install Windows.

If you have already installed Windows 10, get the SoftPaq from HP Support Assistant or the FTP site. Run the SoftPaq, restart the computer, and then continue with the installation.
Not all Sprout apps are compatible with Windows 10. Gameplay2, Crayola DJ, and preinstalled demo games (such as Castle Crashers, Teslagrad, and Trine 2) run with major functionality issues after installing Windows 10.
HP provides installation instructions and drivers for most computers sold after August 2013.
Update your antivirus software and the antivirus definitions before installing Windows 10. Set the antivirus application to update automatically. Go to the antivirus software manufacturer website for more information.
If your computer hard drive is encrypted using HP ProtectTools or other security applications, you must decrypt the hard drive before starting the installation.
If you seek support assistance from HP after the installation, HP technical support might request that the original Windows operating system be restored to verify product functionality. If your computer is sent to service for repairs after installing Windows 10, your computer could be re-imaged with the original Windows operating system and Windows 10 removed. After repairs are made, you can reinstall Windows 10. Be sure to remember your Microsoft account login and password. To reset your password, see HP Guided Solution - Unable to Log in to Windows.
With Windows 10 installed you automatically receive updates and security fixes from Microsoft. You cannot opt out of this service.
If you want to restore the original operating system, it is best to obtain HP recovery media before you install Windows 10. To learn how to create recovery media, see Obtaining HP Recovery Discs or an HP USB Recovery Drive.
Not all Windows 10 features are available on all computers, and your particular experience with Windows 10 is determined by the capabilities of your computer.
Apps are sold separately.
Software designed for Windows 8.1, or earlier operating systems, might not work after installing Windows 10.
If you installed third-party software after purchasing your HP computer, you should verify that it is supported in Windows 10 by contacting the software vendor.
If you have an external CD/DVD drive, you might not be able to view DVD movies after installation. If you currently use a DVD codec to play DVD movies, this encoder might not be available after installing Windows 10. To continue to play DVDs, install a new media player app from the Windows Store (in English) or another trusted source.
Windows Media Center does not work after installing Windows 10. It is removed during the installation and cannot be installed afterwards.
For computers with available storage of 128 GB or less, the install might require you to provide a USB hard drive (32 GB or larger). HP does not recommend using an SD card.
SD card slots might not work after installing Windows 10. For this reason it is recommended to use only USB or microUSB external storage, not an SD card, as Windows 10 installation media.
Microsoft includes a free voice recorder app in Windows 10 to record your interviews, classes, business meetings, and voice notes. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver.
Face authentication requires specific hardware such as an infrared (IR) camera. If the PC does not have this hardware installed, the option to set up face authentication in the Settings app is not available.
The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. Cortana is not available in all countries.
After installing Windows 10, Wireless Display (Miracast) might not connect to an external display or might lose connection. Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available.
Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. You should only use HP Recovery Manager to restore the factory image, or Go Back to return to Windows 8.1. After Go Back expires, use HP Recovery Manager and reinstall Windows 10 if a recovery is needed.

Steps to take before installing Windows 10

Before you install Windows 10, install updated software, create recovery discs, and back up your files. You might also need to decrypt the hard drive.

Step 1: Install the latest Sprout Software Update from HP Support Assistant

Download and install the latest version of Sprout software from HP using HP Support Assistant, or by updating the Sprout workspace. See Updating the Software for Your Sprout by HP for more information.

Step 2: Create recovery discs and back up your important files

Create recovery discs, use File History to back up your files, and use the Settings menu to back up your Sprout Workspace data and projects.

If you have not already done so, create a set of Windows 8.1 system recovery discs or save a recovery image to a USB storage device. If a problem occurs during the installation process, you can use HP System Recovery to return your computer back to its original software configuration. To create your recovery solution, see Obtaining HP Recovery Discs or an HP USB Recovery Drive.
You can use File History to back up your files and transfer them to Windows 10. To create a backup of your files, see Backing Up Your Files (Windows 10, 8).
Back up your Sprout Workspace data and projects. See How to Backup and Restore Sprout Workspace Data.

Step 3: Decrypt the hard drive (if applicable)

The Windows 10 installation does not complete if the hard drive is encrypted. If you have encrypted the hard drive, you must decrypt the hard drive before beginning the installation.

Installing from a USB drive or ISO file using Media Creation Tool

You can use Media Creation Tool to create Windows installation media, and then use the media to install Windows 10.

Step 1: Create the Windows installation media

Download Media Creation Tool, and then create the installation media.

note:
You can run Media Creation Tool and create the Windows installation media on any computer.

Go to the Microsoft Get Windows 10 webpage (in English).
Click Download tool now.
Click Open, Save, or Run in any windows that display to download the tool to your computer.
Double-click the MediaCreationTool.exe file in the browser downloads bar or in the Downloads folder on the computer to launch the installation.
Accept the license terms.

Figure : Accepting the license terms
Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.

Figure : Selecting Create installation media (USB flash drive, DVD, or ISO file) for another PC
Select the language, edition, and architecture (64-bit or 32-bit) for the Windows 10 installation, and then click Next.

Figure : Selecting language, edition, and architecture
Insert a blank USB drive (16 GB or larger is recommended), select USB flash drive, and then click Next.

note:
If you prefer, you can insert a blank DVD, select ISO file, and then click Next. Installation from ISO media is for advanced users.

Figure : Choosing USB flash drive
Select the USB flash drive, and then click Next.

Figure : Clicking Next
After the Media Creation Tool finishes creating the installation USB drive, click Finish.

Figure : Clicking Finish

Proceed to the next step to install Windows 10 on your computer using the installation media.

Step 2: Install Windows 10 on your computer

Windows 10 Setup allows you to do a clean installation of Windows 10 (erases all data) or to keep your personal files and apps (HP still recommends backing up all data in the event of any data loss).

note:
If you are prompted to supply the Windows 10 product key, type the product key, and then click Next.

note:
If your computer has less than 128 GB of free hard drive space, you are prompted to connect a USB hard drive to continue with the installation. Use a blank USB hard drive 32 GB or larger. When the installation is complete, Windows 10 Upgrade copies the windows.old file to the USB hard drive. Keep this file on the USB hard drive. The file is required if you decide to Go Back to the previous operating system.

Insert the Windows installation USB drive into the computer.

note:
If you created an installation DVD using an ISO file, insert the DVD, and then install Windows 10.
Open the USB drive in File Explorer, and then double-click the setup file.

If a User Account Control window displays, click Yes.
When the Get important updates window opens, select Download and install updates (recommended), and then click Next.

Figure : Selecting Download and install updates (recommended)
Accept the license terms.

Figure : Accepting the license terms
In the Choose what to keep window, select what you want to keep, and then click Next.
- Keep personal files and apps: Keeps all your personal files, settings, and apps.
- Keep personal files only: Keeps your personal files, but no settings or apps.
- Nothing: Keeps nothing and erases all data.
Figure : Choose what to keep window with Keep personal files and apps selected
In the Ready to install window, click Install.

The installation begins.

During the installation process, your computer restarts several times. Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account.
- If you chose Keep personal files and apps, the desktop opens when the installation completes.
- If you chose Keep personal files only, the desktop opens when the installation completes.
- If you chose Keep nothing, continue to the next step after the installation completes to set up Windows 10.
Figure : Clicking Install

Step 3: Complete setup and sign in to Windows 10 (clean installation only)

If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana. If you chose to keep your personal files and apps, you do not need to set up Windows 10 again.

When the Cortana introductory screen displays, you can choose to use Cortana voice recognition (if your computer has a working microphone) or your keyboard and mouse to complete the setup.

If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume.

Figure : Cortana introductory screen
When the Let's start with region. Is this right? screen displays, select your region, and then click Yes.
When the Is this the right keyboard layout? screen displays, select your keyboard layout, and then click Yes.
When the Want to add a second keyboard layout? screen displays, select Add layout and follow the on-screen instructions to add another keyboard layout, or select Skip to continue without a second keyboard layout.
When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.
On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next.

Figure : Signing in with your Microsoft account
Type your password in the text field, and then click Next.

If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next.

Figure : Typing your Microsoft account password
Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.
When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept.

The installation completes, and the desktop opens.

Figure : Choosing privacy settings for your device

Windows activation

Windows 10 activation occurs automatically when you install from an activated Windows 8.1 computer. You must start the Windows 10 install process from the Windows 8.1 desktop. If you do not start from the Windows desktop, Windows 10 does not activate after the installation. See HP support document Windows 10 Product Activation for more information about activating Windows 10.

Steps to take after installing Windows 10

After installing Windows 10, update your drivers, software, and apps.

Connect to the Internet if your computer is not already connected.
Install the latest updates from Windows Update and hp.com. Be sure to install the software and drivers for the following components:
- BCM20702A0 - Broadcom Bluetooth 4.0 Adapter
- Network Broadcom 80.2.11n Network Adapter
- 3D Video Controller - NVIDIA GeForce GT 745A
- Microsoft Basic Display Adapter - Intel HD 4600 Graphics
- High Definition Audio Device - Realtek High Definition Audio
To reinstall optional driver updates, open Device Manager, right-click the device you want to update, and then select Update Driver Software. Click Search automatically for updated driver software.
Reinstall the ManyCam Virtual Camera drivers through Recovery Manager, Hardware Driver recovery if you still see yellow bangs (!) on Unknown devices in Device Manager.
Log in to the Windows Store and update any Windows apps.
Update the Sprout Software. In the Workspace application, tap the menu icon in the top right corner, tap Help, and then tap Software update. Check for updates in HP Support Assistant.

note:
Not all Sprout apps are compatible with Windows 10.
Resolve any printer issues. After installing Windows 10, if your printer does not work as expected or encounters a problem, see Using Print and Scan Doctor for Windows to Help Resolve Printer Issues .
Learn how to use Windows 10. Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more.

Go back to the previous version of Windows

Go Back is a feature that returns your computer to the operating system that was installed before you installed Windows 10.

note:
The Go Back option is only available for 10 days after installing Windows 10. If you perform a disk cleanup, refresh, or reset in Windows 10, you do not have the option to go back. If you have deleted the windows.old file from your computer, you do not have the option to go back. If your installation required an external USB drive you must use the same drive to go back.

Prepare to go back.
- Although your personal files should not be affected by going back, it is recommended that you back up all important data (personal files, photos, videos, documents, applications, software, etc.) before going back, to avoid any possibility of losing your data. See Backing Up Your Files (Windows 10, 8) for more information.
- If you used a different password with the previous Windows version on your computer, you might need your old password.
- Keep your PC powered on and plugged in to a power source for the duration of the go back process.
- After going back, you need to reinstall some apps and programs, and any settings changes are lost.
Using the search box on the taskbar, search for go back, and then click Go back to an earlier build.

The Recovery window opens in Settings.

Figure : Clicking Go back to an earlier build
In the Go back to an earlier build section, click Get started.

Figure : Clicking Get started
On the Why are you going back? window, select an answer, type more details into the Tell us more field (optional), and then click Next.

Figure : Why are you going back? window
Read the What you need to know window, and then click Next.

Figure : What you need to know window
Windows reminds you that you need your old password, if applicable. Click Next.

Figure : Don't get locked out window
Click Go back to an earlier build.
Wait while your system is restored to the previous version of Windows. Do not turn off or unplug the computer.

When Go Back is complete, sign in with the user account and password from your previous version of Windows.