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Make sure to back up your important files.
caution:
You should always back up all important data (such as personal files, photos, videos, documents, applications, software) before beginning to avoid any possibility of losing your data. See
Backing Up Your Files (Windows 10, 8) for more information.
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Before installing Windows 10, open HP Support Assistant on your Sprout to get the SoftPaq or get it from the FTP
site at
SoftPaq 73409. Run the SoftPaq, and then install Windows.
If you have already installed Windows 10, get the SoftPaq from HP Support Assistant or the FTP site. Run the SoftPaq, restart the computer, and then continue with the installation.
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Not all Sprout apps are compatible with Windows 10. Gameplay2, Crayola DJ, and preinstalled demo games (such as Castle Crashers, Teslagrad, and Trine 2) run with major functionality issues after installing Windows 10.
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HP provides installation instructions and drivers for most computers sold after August 2013.
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Update your antivirus software and the antivirus definitions before installing Windows 10. Set the antivirus application to update automatically. Go to the antivirus software manufacturer website for more information.
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If your computer hard drive is encrypted using HP ProtectTools or other security applications, you must decrypt the hard drive before starting the installation.
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If you seek support assistance from HP after the installation, HP technical support might request that the original Windows operating system be restored to verify product functionality. If your computer is sent to service for repairs after installing Windows 10, your computer could be re-imaged with the original Windows operating system and Windows 10 removed. After repairs are made, you can reinstall Windows 10. Be sure to remember your Microsoft account login and password. To reset your password, see
HP Guided Solution - Unable to Log in to Windows.
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With Windows 10 installed you automatically receive updates and security fixes from Microsoft. You cannot opt out of this service.
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Not all Windows 10 features are available on all computers, and your particular experience with Windows 10 is determined by the capabilities of your computer.
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Apps are sold separately.
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Software designed for Windows 8.1, or earlier operating systems, might not work after installing Windows 10.
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If you installed third-party software after purchasing your HP computer, you should verify that it is supported in Windows 10 by contacting the software vendor.
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If you have an external CD/DVD drive, you might not be able to view DVD movies after installation. If you currently use a DVD codec to play DVD movies, this encoder might not be available after installing Windows 10. To continue to play DVDs, install a new media player app from the
Windows Store (in English) or another trusted source.
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Windows Media Center does not work after installing Windows 10. It is removed during the installation and cannot be installed afterwards.
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For computers with available storage of 128 GB or less, the install might require you to provide a USB hard drive (32 GB or larger). HP does not recommend using an SD card.
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SD card slots might not work after installing Windows 10. For this reason it is recommended to use only USB or microUSB external storage, not an SD card, as Windows 10 installation media.
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Microsoft includes a free voice recorder app in Windows 10 to record your interviews, classes, business meetings, and voice notes. This application might not work as expected on all machines. If recording functionality is missing on your device, check Windows Update for the latest driver.
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Face authentication requires specific hardware such as an infrared (IR) camera. If the PC does not have this hardware installed, the option to set up face authentication in the Settings app is not available.
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The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. Cortana is not available in all countries.
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After installing Windows 10, Wireless Display (Miracast) might not connect to an external display or might lose connection. Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available.
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Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. You should only use HP Recovery Manager to restore the factory image, or Go Back to return to Windows 8.1. After Go Back expires, use HP Recovery Manager and reinstall Windows 10 if a recovery is needed.