Clean the printhead
If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should initiate the next phase of cleaning only if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.
Note:
Cleaning uses ink, so clean the printhead only when necessary.
Note:
Failing to turn off the printer correctly can cause print-quality problems.
Clean the printhead from the front panel
When your print quality seems poor, and you are next to the printer, this is a simple method to address the issue.
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Make sure there is paper in the input tray or a roll loaded.
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Go to the front panel, swipe down the dashboard and touch the settings icon
, then scroll down the menu and touch Printer maintenance > Clean printhead.
Clean the printhead from the Embedded Web Server
You can clean the printhead remotely using an ordinary Web browser running on any computer.
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Make sure there is paper in the input tray or a roll loaded.
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In the Tools tab of the Embedded Web Server, select Print Quality Toolbox > Clean Printhead, and follow the instructions on the screen.
Clean the printhead from the HP Utility
You can manage this and clean the printhead from any computer that has a connection to the printer.
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Make sure there is paper in the input tray or a roll loaded.
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Windows: In the Support tab of the HP Utility, select Printhead Cleaning, and follow the instructions on the screen.
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Mac OS X: In the first panel of the HP Utility, select Clean Printheads, and follow the instructions on the screen.
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