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HP printers - Cannot connect to Web Services

The printer does not connect to Web Services, and your printer or computer displays one of the following error messages.

  • Server Connection Error. There was a problem connecting to the server. Press retry or OK to exit.

  • Web Services Problem. Problem connecting to Web Services server.

  • Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.


If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Make sure your printer supports Web Services

Check for a Web Services or ePrint icon to make sure your printer supports Web Services.

  1. Turn on the printer.

  2. Look for a Web Services or ePrint icon on the control panel.

    If the control panel does not have the icon or you are unsure if your printer is supported, go to Mobile printing solutions for more information.

  3. If your printer is not supported, consider purchasing a new printer that has the features you require.

Check the connection

Make sure your network is working and the printer is connected.

Restart the printer, router, and computer

Resolve any error states by restarting network-connected devices.

  1. Turn off the printer.

  2. Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.

  3. Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.

  4. Restart the computer.

  5. Turn on the printer.

Turn on Web Services from the Embedded Web Server (EWS)

Open the advanced settings in the HP Smart app or connect to the printer homepage to enable Web Services.

  1. Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.

  2. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the printer homepage.

    • If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.

    Example of the PIN sticker on printer
  3. On the printer homepage or from the advanced settings, click Web Services.

  4. Click Continue, Turn On, or Enable, and then follow any instructions to turn on Web Services.

    Clicking Continue from the Web Services settings in the Embedded Web Server

Check internet proxy settings

For networks that use proxy servers, update the Web Services settings with the proxy information.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

  • Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

    On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

  • Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

  • Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Update the router firmware

Outdated router firmware might affect performance, cause security issues, or prevent the router from accessing the internet.

  1. Open an internet browser, type the IP address for your router brand in the address bar, and then press Enter.


    These IP addresses, names, and passwords are provided for informational purposes only and might not work with your router model.

    Router IP addresses, user names, and passwords

    Router brand

    IP address

    User name




    no password required, or admin


    no user name required, or admin

    no password required


    admin, or user

    no password required, or admin


    admin, no user name required, or Comcast

    admin, no password required, or 1234



    password, 1234, or setup

  2. Enter the user name and password in the router homepage.

  3. Click the Administration, Utilities, Tools, or Maintenance menu, depending on what displays, to locate the update feature. Refer to the documentation that came with your router or contact the manufacturer for more information.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.






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