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HP Solutions - Get Post-Sales Support
This document provides phone and web support information for HP solutions.
Get support for HP solutions
Use this document to learn how to contact HP support for help with solutions.
Email support
To contact HP Support via email, send an email to PrintSolutions.Support@hp.com and include the following information when submitting your support request:
-
End-User/Partner contact details (name, email, phone number, etc.)
-
Company physical address
-
Issue description
-
Solution Name
-
Solution Version (if available)
-
Troubleshooting already performed
A case manager will take your request and promptly create a case for support.
The support team will reply to your email providing a case number for reference.
Phone support
To contact HP Support for supply or service related help via phone, use the following tables to find the phone number:
Prior to contacting HP for support, please be prepared to provide the following:
-
Solution name (e.g. Capture and Route, HP Workpath, Secure Print, Udocx, etc.)
-
SAID (Service Agreement ID)
-
Call the country-specific number provided in the following sections:
-
Post-Sales Support for the Americas
-
Post-Sales Support for Europe, the Middle East, and Africa
-
Post-Sales Support for Asia Pacific and Japan
-
-
At the first voice prompt, say “Software.”
-
State the “Software” or “Solution” name, such as:
-
“Access Control”
-
“Capture and Route”
-
“Insights”
-
“Secure Print”
-
“Udocx"
-
"Workpath"
-
-
Provide the call agent with your contact information and your Service Agreement ID (SAID) (if you have one). If you do not have the SAID, request that the agent “please use the Provisional SAID process.”
You will be routed to the Software Support center.
Note:Subscription based solutions do not have a SAID. Support is included for the life of the Term.
Post-Sales Support numbers for the Americas
|
Country |
National flag |
Telephone |
|---|---|---|
|
Argentina |
|
0800-345-6588 |
|
Bolivia |
|
800-171-201 |
|
Brazil |
|
0-800-709-7751 |
|
Canada |
|
+1 844-732-9070 |
|
Jamaica |
|
1-800-711-2884 |
|
Chile |
|
1-230-020-7503 |
|
Colombia |
|
601-508-5553 |
|
Costa Rica |
|
+506-2539-7435 |
|
El Salvador |
|
Dial 8001785 then 1-800-711-2884 when prompted. |
|
Guatemala |
|
2233-7278 |
|
Honduras |
|
Dial 8000123 then 1-800-711-2884 when prompted. |
|
Mexico |
|
+52 (55) 5091-2455 |
|
Nicaragua |
|
Dial 18000164 then 1-800-711-2884 when prompted. |
|
Panama |
|
Dial 8000109 then 1-800-711-2884 when prompted. |
|
Paraguay |
|
009-800-110303 |
|
Peru |
|
0-800-70027 |
|
Puerto Rico |
|
1-877-232-0589 |
|
Uruguay |
|
2904-9730 |
|
Venezuela |
|
0-800-136-2585 |
|
United States |
|
+1 844-732-9070 |
Post-Sales Support numbers for Europe, the Middle East, and Africa (EMEA)
|
Country |
National flag |
Hours |
Telephone / Email |
|---|---|---|---|
|
Austria |
|
Monday - Friday 08:00 – 18:00 |
+43 (0) 1206091224 vasDACHBF@hp.com (Service requests) mailto:vasDACHsupply@hp.com (Supply requests) |
|
Belgium (Dutch) |
|
Monday - Friday 08:00 – 17:30 |
+32 (0) 26264110 vas.benelux@hp.com |
|
Belgium (French) |
|
Monday - Friday 08:00 – 17:00 |
+32 (0) 25541750 vas.bf@hp.com (Service requests vas.order@hp.com (Supply requests) |
|
Bulgaria |
|
Monday - Friday 09:00 – 18:00 |
+359(0)29358261 vas.cee@hp.com |
|
Croatia |
|
Monday - Friday 08:00 – 17:00 |
+385 (0) 17776175 vas.cee@hp.com |
|
Czech Republic |
|
Monday - Friday 08:00 – 17:00 |
+420 (0) 2460 19752 vas.cee@hp.com |
|
Denmark |
|
Monday - Friday 08:00 – 17:00 |
+45 (0) 43682303 vas.nordics@hp.com |
|
Finland |
|
Monday - Friday 08:00 – 17:00 |
+358 (0) 20388000 vas.order@hp.com |
|
France |
|
Monday - Friday 08:00 – 18:00 |
+33 (0) 157324106 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Germany |
|
Monday - Friday 08:00 – 18:00 |
+49 (0) 69380789194 vasDachBF@hp.com |
|
Greece |
|
Monday - Friday 08:00 – 17:00 |
+30 (0) 2112111560 vas.mema@hp.com |
|
Hungary |
|
Monday - Friday 08:00 – 17:00 |
+36 (0) 13285336 vas.support@hp.com |
|
Ireland |
|
Monday - Friday 08:00 – 18:00 |
+353 (0) 16569759 vasUKIbreakfix@hp.com (Service requests) vasUKIsupplies@hp.com (Supply requests) |
|
Israel |
|
Sunday - Thursday 09:00 – 18:00 |
1809443075 |
|
Italy |
|
Monday - Friday 08:00 – 18:00 |
+39 (0) 269430638 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Kazakhstan |
|
Monday - Friday 09:00 – 19:00 |
8(727)3493548 mailto:vas.cee@hp.com |
|
Luxembourg |
|
Monday - Friday 08:00 – 17:00 |
+352 (0) 24871398 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Netherlands |
|
Monday - Friday 08:00 – 17:30 |
+31 (0) 202035155 vas.benelux@hp.com |
|
Norway |
|
Monday - Friday 08:00 – 17:00 |
+47 (0) 22310608 vas.nordics@hp.com |
|
Poland |
|
Monday - Friday 09:00 – 17:00 |
+48 (0) 22300 0830 vas.cee@hp.com |
|
Portugal |
|
Monday - Friday 09:00 – 18:00 |
+351 (0) 213176350 vas.portugal@hp.com |
|
Romania |
|
Monday - Friday 09:00 – 18:00 |
+40 (0) 216550762 vas.support@hp.com |
|
Republic of South Africa (RSA) |
|
Monday - Friday 08:00 – 17:00 |
0800 981894 |
|
Russia |
|
Monday - Friday 09:00 – 18:00 |
+7 (0) 4955437623 vas.cee@hp.com |
|
Serbia |
|
Monday - Friday 09:00 – 17:00 |
+381 (0) 11 264 8845 vas.cee@hp.com |
|
Slovak Republic |
|
Monday - Friday 08:00 – 17:00 |
+421 (0) 23300 2640 vas.cee@hp.com |
|
Slovenia |
|
Monday - Friday 08:00 – 17:00 |
+386 (0) 16001427 vas.cee@hp.com |
|
Spain |
|
Monday - Friday 08:00 – 18:00 |
+34 (0) 912757782 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Sweden |
|
Monday - Friday 08:00 – 17:00 |
+46 (0) 771303090 vas.nordics@hp.com |
|
Switzerland (French) |
|
Monday - Friday 08:00 – 18:00 |
+41 (0) 435579108 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Switzerland (German) |
|
Monday - Friday 08:00 – 18:00 |
+41 (0) 435579107 vasDACHBF@hp.com (Service requests) vasDAchsupply@hp.com (Supply requests) |
|
Switzerland (Italian) |
|
Monday - Friday 08:00 – 18:00 |
+41 (0) 435579109 vas.bf@hp.com (Service requests) vas.order@hp.com (Supply requests) |
|
Turkey |
|
Monday - Friday 08:30 – 18:00 |
+902123755293 vas.mema@hp.com |
|
UAE |
|
Monday - Friday 07:30 – 17:00 |
0044 203 564 63 98 (International) 80004441483 (local, hidden option 8) vas.mema@hp.com |
|
United Kingdom |
|
Monday - Friday 08:00 – 18:00 |
+44 (0) 8456047456 vasUKIbreakfix@hp.com (Service requests) vasUKIsupplies@hp.com (Supply requests) |
Post-Sales Support numbers for Asia Pacific (APJ) and Japan
|
Country |
National flag |
Telephone |
|---|---|---|
|
Australia |
|
1 800 739 350 +61 2 8278 4072 |
|
Bangladesh |
|
Partner support |
|
China |
|
800-8103888 Hong Kong: 852 3071 2931 (MPS) 852 2802 4098 |
|
India |
|
1 800 200 0047 3030 6363 (prefix city code) |
|
Indonesia |
|
001 803 440 320 +62 21 408 3503 |
|
Japan |
|
0120 742 594 |
|
Korea |
|
1588-3003 |
|
Malaysia |
|
1 800 885 785 (MPS) 1 800 888 588 |
|
New Zealand |
|
0800 121 018 +64 9339 1627 |
|
Philippines |
|
1-800-1441-0094 +63 2 395 3329 |
|
Singapore |
|
65 6272 5300 |
|
Sri Lanka |
|
Partner Support |
|
Taiwan |
|
0800-010-055 |
|
Thailand |
|
1800 294 207 02 787 3344 |
|
Vietnam |
|
1800 588 868 |
Web support
To contact HP Support for supply or service related help, follow these steps to submit a web request and be contacted by a support agent.
-
Go to MyHPSupport.
-
Sign in with an HP Sign-In account.
-
In the Use Serial Number field, type the solution name, and then select Create case.
-
Type the name of the solution and your Service Agreement ID (SAID) number, if available.
-
Complete the required case information and then select Submit.
An agent will contact you after receiving your request.
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