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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

  • Feedback

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HP PCs - Computer locks up or freezes (Windows 11, 10)

If Windows stops responding to mouse and keyboard input, nothing moves on the computer display, or the mouse pointer spins continuously, you might be able to resolve the issue.

If the computer is locked up and a blue screen error is displayed, go to HP PCs - Error Messages Display on a Blue Screen (Windows 10).

If lockups occur when the computer wakes from sleep mode, go to HP PCs - Sleep and Hibernate Issues.

If the computer is slow, go to .


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Country/Region: Flag Philippines

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