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HP Customer Support - Knowledge Base

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HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise, HP Managed - How to select the correct printer driver

If there is more than one driver available for your printer, use the information in this document to help you determine which printer driver to choose.

Otherwise, to quickly determine which driver is recommended, and/or whether your printer is supported, go to one of the following support documents:

Note:

This document provides instructions for print drivers only. A full feature driver or software solution with other features, such as scan applications, etc., might be available from hp.com for some HP multifunction printers.

To find out if a full solution is available for your printer, use one of the links below.

Download a driver

If you know which driver to select, follow these steps to download and install the driver from the Software and Driver downloads page.

  1. Go to support.hp.com, click Software and Drivers in the menu bar, and then click Printer.

  2. In the text field, type your printer model. If prompted, select your printer in the drop-down list.

  3. In the list of available drivers, locate the driver that you want to download, and then click Download.

    Note:

    Drivers are typically found under either the Driver, Software, or Utility sections. You do NOT need to download drivers from each section.

Before you select a driver

Many HP printers come with a driver built into the Windows operating system (OS), such as the In-OS driver that can be found in Windows Devices and Printers, or a driver available from Windows Update. Likewise, for macOS systems, drivers are usually available via Apple Software Update. For some printers, these are the only drivers available.

In Windows, for many users, Windows detects the printer hardware and automatically installs the correct driver when the USB or network cable is connected from the printer to the computer (if connected to the internet) and you do not need to download any software.

If Windows does not automatically detect and install the driver, you might need to install the driver using Devices and Printers (formerly Add a Printer wizard) in Windows.

Select a driver

In general, driver selection depends on which features you want, in which environment you are using the printer, and the number of printers that you want to update. Use the following links to navigate to the appropriate section for your operating system.

Click the section below for your operating system to learn about the driver options that are available.


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