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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

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HP PCs - Installing drivers manually in Windows

If you have attempted to download and install a driver from the HP Support site and were unable to run the .exe file, this document offers instructions for installing the driver manually.

For more information on installing drivers, see Downloading or Updating Software and Drivers for HP Computers.

Installing drivers manually in Windows

Use the following steps to install the driver manually.

  1. From the desktop, open File Explorer.

  2. Open the C: drive.

  3. Open the SwSetup folder.

  4. Open the driver folder. It should be in the following format: spXXXXX.

  5. Open the Setup file, and then follow the on-screen instructions to install the driver.


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Country/Region: Flag Philippines

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