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HP Customer Support - Knowledge Base

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HP PCs - Using HP Support Assistant (Windows)

HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools.

Go to HP Support Assistant to download the tool.

To open HP Support Assistant, click the app icon in the task bar, or search Windows for support assistant.

Change the update schedule and notifications settings in HP Support Assistant

Set preferences for when HP Support Assistant checks for updates or displays notifications.

  1. Click Settings icon in the left toolbar of the HP Support Assistant window.

  2. Change the settings in each section as necessary.

Update the PC with HP Support Assistant

Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
  2. On the My Dashboard tab, find your computer, and then click Updates.

  3. Wait while HP Support Assistant analyzes the system.

  4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

  5. If prompted, restart the computer, and then close the tool.

Troubleshoot computer and device issues with HP Support Assistant

Use diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software issues.

  1. On the My Dashboard tab, click Fixes & Diagnostics.

    Selecting Fixes & Diagnostics
  2. Select one of the options on the screen that relates to the issue you are experiencing or select Guided Troubleshooting to launch a virtual agent.

  3. Additional resources and troubleshooting tools are located on the Software & Drivers, Messages, and Support Resources tabs.

Add an HP device to HP Support Assistant

Add an HP computer, printer, or other device to HP Support Assistant.

Printers must be connected directly to your computer or be on the same local network.

  1. If you are connecting an external device like a printer, be sure that it is on and in a ready state.

  2. On the My Dashboard tab, click Add device.

    Selecting Add device
  3. Click Detect my devices to view a list of available devices to add.

    If your device does not display, type your serial number in the Serial number box and then click Find my device.

  4. Click your device name, type a nickname for your device, and then click Add device.

Find the PC product number with HP Support Assistant

Find your product name, number, and serial number with HP Support Assistant.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.
  2. On the My Dashboard tab, find your computer to review the product name, product number, and serial number.

    Finding the computer product name, product number, and serial number on the HPSA home screen

Fix problems related to HP Support Assistant

Resolve issues when HP Support Assistant does not work as expected.

Update HP Support Assistant

Download the latest version of HP Support Assistant.

  1. Install the latest version.

Uninstall and reinstall HP Support Assistant

Uninstall, and then reinstall HP Support Assistant to fix issues with the software.

  1. Search for and open Add or remove programs in Windows.

  2. Select HP Support Assistant from the Apps & features list.

  3. Click Uninstall, and then click Uninstall again to confirm.

    Click uninstall in apps & features
  4. Restart your computer.

  5. Go to HP Support Assistant and download the latest version.

  6. Follow the instructions to complete the installation.


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