HP Customer Support - Knowledge Base




  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

  • Feedback



HP Printers - Use a Wireless Test report to test the printer connection

Print a Wireless Test report to test your printer's wireless functions, such as signal strength and security settings, and search for similar networks, which might cause interference.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.


  1. Print a Wireless Network Test Report:

    • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

    • Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

    • LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

    • Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

    • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

Review the Wireless Network Test results

Review each test in the Diagnostics Summary or Diagnostics Results section for results such as Fail, Low, or Poor. Some failed tests might cause other tests not to run.

  • Wireless On, Wireless Working: Determines if the printer is able to connect wirelessly to a router. The wireless setting on the printer must be on and working to connect to a network.

    • If both tests pass, the wireless setting is on and working.

    • If one or both tests fail, the wireless setting is off or not working. Follow the instructions on the report to turn the wireless setting on.

  • Signal Strength, Signal Quality: Measures the wireless signal quality between your printer and router.

    • If the signal strength or quality is High, Very high, or Excellent, the signal is good.

    • If the signal strength or quality is Low, Very Low, or Poor, the signal is too weak. To improve the signal, move the router and printer closer together, and take other devices off the network when you are not using them.

  • Network Name (SSID) Found: Searches for the wireless network name (SSID) that you selected during the wireless printer setup process.

    • If the test passes, the printer is able to find your network or one with the same name. You do not need to troubleshoot unless your printer is connecting to the wrong network. If so, disconnect your printer from the network, rename your network to something unique, and then set up your printer on the correct network.


      If you change your network name, make sure to change it for all devices connected to your network.

    • If the test fails, your printer cannot find the network. Restart your router and printer, and then start the wireless setup process again.

  • Other networks detected matching your network name (SSID), Wireless networks detected: Searches for wireless networks within range of your printer. If there are several networks with the same name as yours, the printer might try to connect to the wrong one, and the connection might fail.

    • If no matching networks are detected, your printer can find your unique network name (SSID).

    • If matching networks are detected, consider changing your network name to something unique, and then try to connect to the network again.

  • Security, Printer settings consistent with wireless router settings: Checks the security and other settings on your router and make sure they match printer settings such as password, authentication type, and encryption.

    • If the tests pass, your printer settings and router settings match.

    • If one or more tests fail, restart the wireless setup process, and then make sure the Configuration Summary or Current Configuration settings on the report match the settings on your printer.

  • No Filtering: Checks for MAC (Media Access Control) address filtering, which might prevent a connection to the wireless network. MAC address filtering is a method of controlling which devices have access to your router. Every network-capable device, such as your printer, has a unique MAC address.

    • If the test passes, MAC address filtering is not interfering with your wireless connection.

    • If the test fails, change your router settings to add your printer MAC address to the list of allowed devices. To find the MAC address, look on the Wireless Network Test report or print a Printer Information page.

  • Connected, Disconnect Counts: Checks if the printer is connected to the network and how frequently the connection breaks.

    • If the Connected test passes and the Disconnect Counts are low, your connection is successful.

    • If the Connected test fails or the Disconnect Counts are high, the printer can connect to the network but cannot maintain the connection.






Country/Region: Flag Philippines