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HP printers - Wi-Fi connection is lost after router or network settings change

Reconnect a previously installed printer to the Wi-Fi network if you purchased a new router, changed your Internet Service Provider (ISP), or changed your network name and password.

Connect a printer with a touchscreen control panel

Use the printer control panel to connect your printer to your network.

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

Place the printer near the network router.
Make sure paper is loaded in the main tray, and then turn on the printer.
From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.
Select your network, and then enter the password.

Note:
If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.

Print a Wireless Network Test Report:
- Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.
- Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
- Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.
- DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

Connect a printer without a touchscreen control panel

For printers without a display, use Wi-Fi Protected Setup (WPS), HP Smart, or connection settings in the printer homepage.

If one method does not work, try another method.

Connect the printer using the HP Smart app

Restore Wi-Fi setup mode on the printer, and then use HP Smart to connect the printer to your Wi-Fi network.

Restore Wi-Fi setup mode on the printer

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.

Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.
Most Laser printers without a touchscreen or control panel menu: Press and hold the Wireless button until the Attention and Power lights flash, or press and hold the Wireless and Cancel buttons until the Wireless light flashes (Laser NS, Neverstop). The printer might restart.
Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.
Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.

Note:
Disconnect from a Virtual Private Network (VPN) connection before downloading.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

Place the printer near the Wi-Fi router.
Put the printer in WPS connection mode.
- Most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
Within two minutes, press and hold the WPS button on the router until the connection process begins.
Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

Connect the printer to the network from the printer homepage

Use a Wi-Fi Direct connection to access the wireless setup tool from the printer homepage.

Place the printer close to your computer or mobile device and to the wireless router.
Turn on the printer, and then make sure ink cartridges are installed and paper is loaded in the tray.
Get the Wi-Fi Direct printer name (Example: DIRECT-72-HP Officejet Pro 6970) and password.
- Printers with a control panel menu: Touch the Wi-Fi Direct icon or button to view the Wi-Fi Direct name and password. Or from the Reports menu, print a Network Summary or Network Config page that lists the details.
- Printers without a control panel menu: Print a network configuration report or help page. The name and password are listed under the Wi-Fi Direct section.
  
  Use a method to print the page that matches the control panel buttons on your printer.
  - Press the Information button .
  - Press and hold the Wi-Fi Direct button for 3 seconds.
  - Press the Wi-Fi Direct and Information buttons at the same time.
  - Press and hold the Resume button ( or ) for up to 10 seconds or until the report prints.
  - HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: touch and hold the Information button until all control panel buttons light up, and then touch the Information button and Cancel button at the same time.
On your computer or mobile device, open the Wi-Fi or wireless settings to view the list of available wireless networks.
Select your Wi-Fi Direct printer name from the list of networks, and then enter the password to connect to the printer.
In a web browser, type 192.168.223.1 into the address bar, and then press Enter.
If a login or certificate window displays, complete the information to finish opening the EWS.
- If a website security certificate displays, click Continue to open the printer homepage.
- If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.
From the Network menu, select Wireless (802.11), and then select Wireless Setup Wizard.
Follow the instructions to select your Wi-Fi network name and enter the password to complete the connection.
Reconnect to the computer or mobile device to your Wi-Fi network.