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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07813625

Version: 1

HP Docking Stations and Thunderbolt Docks - Computer cannot boot to the network when WoL is selected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Sep-2021

Last updated : 08-Sep-2021

DESCRIPTION
The computer does not boot to the network when Wake-on-Lan (WoL) is selected. The computer boots directly to the OS instead of booting to the network. This occurs when the computer attempts to boot to the network with the Wake-on-Lan feature enabled while docked. This might occur on any commercial platform supported by the docks specified in the Scope.

SCOPE
The information in this document applies to the following:
Docks:
  • HP Thunderbolt Dock
  • HP Thunderbolt Dock 120W G2 with Audio Module
  • HP Thunderbolt Dock 120W with HDMI Adapter
  • HP Thunderbolt Dock G2 with Combo Cable
Computers:
HP Commercial Notebook PCs
Operating Systems:
  • Microsoft Windows 10 TH2 (Version 1511)
  • Microsoft Windows 10 TH1 (Version 1507)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, perform the following steps:
  1. Ensure the dock is connected to the unit.
  2. Download and install the following SoftPaq.
SoftPaq Description
Release Notes
Download SoftPaq
Realtek Ethernet eFuse Firmware (RTL8153 USB)
Version: 2.015 Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.

Hardware platforms affected : HP Thunderbolt Dock, HP Thunderbolt Dock 120W G2 with Audio Module, HP Thunderbolt Dock 120W with HDMI Adapter, HP Thunderbolt Dock G2 with Combo Cable

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07813625

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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